eServices Specialist

Coast360 Federal Credit Union; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Coast360 Federal Credit Union seeks an experienced eServices Specialist to support the safe, accurate, and efficient processing of electronic financial transactions, including ACH originations, wire transfers, fraud monitoring, card services, and remote deposit capture.

The ideal candidate is reliable, organized, and team-focused, with strong attention to detail and a commitment to protecting members and delivering excellent service.

Qualifications

• Three or more years of electronic services experience in a financial institution.
• AAP certification is required.
• Strong attention to detail and ability to handle high-risk transactions.
• Excellent communication and problem-solving skills.

Responsibilities

• Process and review ACH originations, incoming ACH, and wire transfers.
• Monitor fraud alerts and contact members regarding suspicious activity.
• Review OFAC alerts and process Notices of Reclamation.
• Support card embossing, remote deposit capture, check scanning, and share draft processing.
• Train eServices Officers on electronic banking products and procedures.
• Assist with ATM, EFT, direct deposit, payroll deduction, and other electronic services.
• Assist with reports, audits, internal controls, and process improvements.
• Provide support to member centers and resolve eServices questions.
• Promote compliance, security, accuracy, and exceptional member service.

Skills

Attention to detail

Communication skills

Problem solving

Interpersonal skills

Team leadership

Training others

Education

AAP (Accredited ACH Professional) certification

Driver's license

Job description

Description

We are seeking a detail-oriented and experienced eServices Specialist to join our team and support the safe, accurate, and efficient processing of electronic financial transactions. This position plays an important role in ACH and wire processing, fraud monitoring, card services, remote deposit capture, and electronic banking operations.

The ideal candidate is a dependable, organized professional who enjoys working in a team environment, has strong attention to detail, and is committed to protecting members and providing excellent service.

Key Responsibilities

• Processes and reviews ACH originations, incoming ACH transactions, and domestic and international wire transfers
• Monitors daily fraud alerts and contacts members regarding potential fraudulent activity
• Reviews and clears escalated OFAC alerts and processes Notices of Reclamation
• Supports card embossing, card inventory, remote deposit capture, check scanning, and share draft processing
• Trains and provides guidance to eServices Officers on electronic banking products, services, procedures, and transaction processing
• Assists with ATM, EFT, direct deposit, payroll deduction, automatic transfer, and other electronic services
• Assists with reports, audits, internal controls, and departmental process improvements
• Provides support to member centers and helps resolve electronic services questions and issues
• May provide team leadership and assist with supervision in the absence of the eServices Supervisor or Support Services Manager
• Promotes compliance, security, accuracy, and exceptional member service
• Cross-sells credit union products and services
• Performs other duties as assigned

Qualifications

• High school diploma or GED required
• Three (3) or more years of related electronic services experience in a full-service financial institution, including ACH, wire processing, card services, fraud monitoring, or similar functions; or equivalent combination of education, training, and experience
• AAP (Accredited ACH Professional) certification required
• Valid driver's license required
• Strong attention to detail and ability to handle sensitive, high-risk transactions
• Excellent communication, organization, problem-solving, and interpersonal skills
• Ability to train others and demonstrate leadership in a team environment
• Knowledge of electronic banking operations, applicable regulations, policies, and procedures
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive member and transaction information