Electronic Services Specialist

Kids for the Future; Edinburg (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Kids for the Future is seeking a detail‑oriented accounts operations specialist in Edinburg, TX. The role focuses on reviewing and posting daily share draft and ACH exceptions, processing returns, and supporting the accounting team with accurate daily totals.

The position requires a high school diploma or GED with 6 months to 2 years of related experience, strong Microsoft Office skills, and solid customer service abilities. On‑site work with lifting and desk‑based tasks is expected.

Qualifications

• Requires high school diploma or GED and 6 months to 2 years related experience.
• Strong attention to detail and organizational skills are essential.
• Good listening and customer service abilities are required.

Responsibilities

• Review daily share draft exception files and return checks for posting.
• Review daily ACH exception files and ACH returns for posting.
• Process daily settlement reports and report totals to accounting daily.
• Generate member notification letters for account number corrections.
• Handle daily charge back items and send notices to members.
• Resolve escalated member calls from the call center and assist MSRs as needed.
• Manage branch help desk tickets related to ACH, checks, debit/credit card issues and fraud alerts.
• Monitor daily card and ATM reports and assist with card maintenance.

Skills

Attention to detail

Organizational skills

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

• Location 3515 S Jackson Rd,Edinburg, TX, 78539,United States
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

Description

• Responsible for reviewing the daily share draft exception file for repost, and return checks received daily for posting to member accounts and creating the daily share draft return file to send back to Fiserv by the cut-off time.
• Responsible for reviewing the daily ACH exception file for repost, and ACH returns received daily for posting to member accounts and creating the daily ACH return file to send back to Fiserv by the cut-off time.
• Responsible for reviewing the daily ACH settlements reports received from the Federal Reserve and the core for accuracy, and reporting totals to the accounting department daily.
• Responsible for generating letters to members periodically relating to account number corrections in order to minimize both ACH and share draft exception files.
• Responsible for processing daily charge back items/fed returns, by charging them back from member accounts, and generating notices for member(s), submitting the return information into the IS systems, submitting totals to the accounting department daily, and notifying corresponding branch of the return item(s).
• Responsible for the timely resolution of escalated member calls from the credit union's call Center and assisting call center MSRs as needed.
• Handling of all branch help desk ticket requests in a timely manner by assisting them with various issues relating to ACH, checks, debit and credit card denials, fraud alerts, debit, and credit card orders, Bill pay, account courtesy pay, RDC (remote deposit capture), Zelle, and Transfer Now related issues.
• Handling of all help desk tickets assigned by the accounting department for posting of transactions to general ledgers and member accounts.
• Responsible for the daily debit card dispute settlements received from card services and submitting settlement adjustments to the accounting department.
• Handling of all help desk tickets assigned by the Mortgage department for posting of transactions to member accounts.
• Responsible for ATM, debit, and credit card maintenance and verification of additions or deletions on core system and cardprocessors, and the review of daily card reports including the card program fraud monitoring reports, and maintenance.
• Responsible for reviewing all card related reports daily and weekly, including card orders, inactive reports, delinquency reports, etc.
• Responsible for the review of the daily check deposits at the Credit Union ATMs and thru Mobile deposit, and performing account maintenance when necessary, placing extended holds when necessary, and sending member notifications.
• Updates Courtesy Pay/overdraft reports daily, and performs account closures, whennecessary, submit charge off information into the Credit Union's IS system along with sending overdrawn account notifications to members daily.
• Monitors wire system, and releases all incoming and outgoing wiresdaily, report suspicious wire activity to the Credit Union's BSA department as needed.
• Performs payroll postings distributions to member accounts for differentcompanies daily.
• Responsible for performing all maintenance related to account freezes and levies from the following entities, IRS, Texas Comptroller, Workforce commission, and Attorney General and notifying account holders.
• Responsible for sending out notifications to account holders relating to Apple Pay and all other tokenization products.
• Review and maintenance related to inactive and dormant accounts, to include sending notifications and closing of accounts when necessary.
• Perform address changes in various platforms, Visa credit card system, Bill Pay system.
• Perform quality control reviews for all Credit Union card issuance made by the branch staff Debit, ATM and credit cards.
• Responsible for following up on suspicious, and fraud notifications received daily for Zelle and Transfer Now transactions, contacting members, and performing the necessary maintenance both in the Zelle and Transfer Now systems.
• Responsible for posting funding for all online account openings.
• Responsible for placing card orders for all online account openings.

Requirements

The incumbent must possess a high school education or GED as well as six (6) months to two (2) years similar or related experience. Must possess a strong attention to detail, be highly organized and have a working knowledge of Microsoft Office software. Must demonstrate strong listening and customer service skills.

While performing the duties of this job, the incumbent is required to talk, hear, stand, walk, and manipulate (lift, carry, move) light to medium weights of 5 to 30 pounds. This position involves sitting for long periods of time, frequently viewing a computer monitor, and requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.

Summary

To support member service operations through the accurate and timely maintenance of electronic processes including but not limited to ACH exception processing and settlement of ACH reports, share draft exception processing, ATM, debit and credit card functions. Supports credit union service expectations when assisting staff with account inquiries to include, but not limited to, electronic services. Must acquire an in-depth understanding of the consumer products and develop expertise to clearly communicate risks, insights and trends to the departmentManager