Customer Support Specialist

PTLA Real Estate Group; Eugene (OR); On-site; USD 26,000 - 29,000; Full time

Job summary

PTLA Real Estate Group Eugene is seeking a Leasing Associate to drive occupancy and deliver outstanding resident service in downtown Eugene, near the University of Oregon.

You will tour the community, manage leads from first contact to move‑in and renewal, support marketing efforts, and keep ads current online and in print.

Requires a high school diploma or GED, valid driver's license, reliable transportation, and strong verbal and written communication skills.

Qualifications

• Polished presentation and communication skills are required.
• Ability to multitask and manage competing priorities.
• Strong verbal and written communication abilities are essential.
• Proactive problem solving and conflict resolution skills.
• Intermediate computer skills and internet savvy are expected.

Responsibilities

• Meets and exceeds weekly revenue/leasing goals.
• Provides excellent customer service to residents and internal/external customers.
• Tours the community to prospective residents and explains amenities and floorplans.
• Supports marketing efforts and updates advertisements daily.
• Manages leads from first contact to move-in, then renewal.
• Ensures curb appeal and prepares market-ready apartments for showing.
• Performs market surveys by tracking direct competitors and market activity.
• Adheres to Fair Housing laws and company policies.
• Completes tasks and projects assigned by supervisors.

Skills

Polished presentation

Problem solving

Multi-tasking

Verbal & written comms

Team player

Computer skills

Education

High school diploma or GED

Job description

About this position

PTLA Real Estate Group Eugene is located in downtown Eugene near the University of Oregon.

Under the direction of your supervisor, this position is accountable for the leasing and advertising efforts of the community and providing excellent customer service to residents.

Job Type: Full Time

Pay: $19-$21 per hour

Valid driver's license and daily access to a working vehicle are required for this role as in town travel will be required.

PRIMARY RESPONSIBILITIES:

• Meets and exceeds weekly revenue/leasing goals
• Provides excellent customer service to internal and external customers through the facilitation and implementation of company-wide customer centric programs and initiatives and is evidenced through above benchmark customer satisfaction scores
• Presents the community to prospective residents through tours of the community, its amenities, model units and/or other available floorplans
• Participates in the marketing of the community through outreach marketing to specific markets identified by the Team Leaders, as needed
• Ensures most current, relevant information about the community is provided to prospective customers through monitoring and updating online and print advertisements and postings daily
• Manages life cycle of relationship of all leads through first contact to move-in continuing through to the renewal process
• Actively involved in ensuring first-class property curb appeal including merchandising market ready apartments to optimum visual appeal for prospective customers.
• Completes market surveys by identifying and contacting direct competitors and shopping competitors regularly
• Adheres to the letter and spirit of Fair Housing laws.
• Completes assigned tasks and projects as directed by direct supervisors

QUALIFICATIONS:

• Polished Presentation
• Problem Solving and Conflict Resolution Skills
• Ability to multi-task
• Strong Verbal and Written Communication Skills
• Team Player
• Intermediate Computer Skills / Internet Savvy

CORE COMPETENCIES:

In order to achieve success, the PTLA team must embrace certain core principles and values including but not limited to:

• Achievement Focus
• Business Ethics
• Customer Service
• Communications
• Consultative Selling

EDUCATION AND/OR TRAINING:

• High school diploma, GED or equivalent

Job Type: Full-time

Pay: $19-$21 per hour

License/Certification:

• Driver's License (Required)

Ability to Commute:

Ability to Relocate:

• Eugene, OR 97401: Relocate before starting work (Preferred)