Customer Support Specialist

Ptla-Real-Estate-Group; Eugene (OR); On-site; USD 26,000 - 29,000; Full time

Job summary

PTLA-Real-Estate-Group is seeking a full-time Leasing Agent in Eugene, OR. The role involves meeting weekly leasing and revenue goals, providing outstanding customer service, and presenting the community to prospective residents through tours of the community, amenities, and floorplans.

The position requires a valid driver's license, daily access to a vehicle, and relocation if needed. Candidates should be able to commute to Eugene, OR 97401 and relate to fair housing guidelines while supporting

Qualifications

• High school diploma, GED or equivalent.
• Polished presentation and professional communication are expected.
• Ability to multitask and manage evolving priorities.
• Strong verbal and written communication and customer service focus.

Responsibilities

• Meet and exceed weekly leasing and revenue goals.
• Provide excellent customer service to internal and external customers.
• Showcase the community to prospective residents via tours of models and floorplans.
• Assist in marketing outreach and market the community to targeted audiences.
• Keep all advertisements current with accurate community information daily.
• Manage lifecycles of leads from first contact through move-in and renewal.

Skills

Polished presentation

Problem solving

Multi-tasking

Verbal and written communication

Team player

Computer skills / Internet savvy

Education

High school diploma / GED

Job description

Job Type: Full Time

Pay: $19-$21 per hour

Valid driver's license and daily access to a working vehicle are required for this role as in town travel will be required.

PRIMARY RESPONSIBILITIES:

• Meets and exceeds weekly revenue/leasing goals
• Provides excellent customer service to internal and external customers through the facilitation and implementation of company-wide customer centric programs and initiatives and is evidenced through above benchmark customer satisfaction scores
• Presents the community to prospective residents through tours of the community, its amenities, model units and/or other available floorplans
• Participates in the marketing of the community through outreach marketing to specific markets identified by the Team Leaders, as needed
• Ensures most current, relevant information about the community is provided to prospective customers through monitoring and updating online and print advertisements and postings daily
• Manages life cycle of relationship of all leads through first contact to move-in continuing through to the renewal process
• Actively involved in ensuring first-class property curb appeal including merchandising market ready apartments to optimum visual appeal for prospective customers.
• Completes market surveys by identifying and contacting direct competitors and shopping competitors regularly
• Adheres to the letter and spirit of Fair Housing laws.
• Completes assigned tasks and projects as directed by direct supervisors

QUALIFICATIONS:

• Polished Presentation
• Problem Solving and Conflict Resolution Skills
• Ability to multi-task
• Strong Verbal and Written Communication Skills
• Team Player
• Intermediate Computer Skills / Internet Savvy

CORE COMPETENCIES:

In order to achieve success, the PTLA team must embrace certain core principles and values including but not limited to:

• Achievement Focus
• Business Ethics
• Customer Service
• Communications
• Consultative Selling

EDUCATION AND/OR TRAINING:

• High school diploma, GED or equivalent

Job Type: Full-time

Pay: $19-$21 per hour

License/Certification:

• Driver's License (Required)

Ability to Commute:

Ability to Relocate:

• Eugene, OR 97401: Relocate before starting work (Preferred)