Customer Support Specialist

Ptla-Real-Estate-Group; Bellingham (WA); On-site; USD 42,000 - 63,000; Full time

Job summary

Ptla-Real-Estate-Group in Washington is seeking a leasing professional responsible for driving weekly leasing goals and delivering exceptional customer service to residents. You will tour the community, showcase amenities, and present floorplans to prospective residents while maintaining up-to-date online and print advertising.

You will manage the lead lifecycle from first contact to move-in and renewal, support marketing outreach, and ensure accurate curb appeal and market-ready units.

Qualifications

• Polished presentation and professional demeanor.
• Strong problem solving and conflict resolution skills.
• Ability to multi-task across competing priorities.
• Strong verbal and written communication skills.
• Team player with collaborative mindset.
• Intermediate computer skills / internet savvy.

Responsibilities

• Meets and exceeds weekly revenue/leasing goals.
• Provides excellent customer service to internal and external customers through the facilitation and implementation of company wide customer centric programs and initiatives.
• Presents the community to prospective residents through tours of the community, its amenities, model units and/or other available floorplans.
• Participates in the marketing of the community through outreach marketing to specific markets identified by the Team Leaders, as needed.
• Ensures most current, relevant information about the community is provided to prospective customers through monitoring and updating online and print advertisements and postings daily.
• Manages life cycle of relationship of all leads through first contact to move-in continuing through to the renewal process.
• Actively involved in ensuring first-class property curb appeal including merchandising market ready apartments to optimum visual appeal for prospective customers.
• Completes market surveys by identifying and contacting direct competitors and shopping competitors regularly.
• Adheres to the letter and spirit of Fair Housing laws.
• Completes assigned tasks and projects as directed by direct supervisors

Skills

Polished Presentation

Problem Solving

Multitasking

Communication Skills

Team Player

Computer Skills

Job description

Under the direction of your supervisor, this position is accountable for the leasing and advertising efforts of the community and providing excellent customer service to residents.

PRIMARY RESPONSIBILITIES:

• Meets and exceeds weekly revenue/leasing goals
• Provides excellent customer service to internal and external customers through the facilitation and implementation of company wide customer centric programs and initiatives and is evidenced through above benchmark customer satisfaction scores
• Presents the community to prospective residents through tours of the community, its amenities, model units and/or other available floorplans
• Participates in the marketing of the community through outreach marketing to specific markets identified by the Team Leaders, as needed
• Ensures most current, relevant information about the community is provided to prospective customers through monitoring and updating online and print advertisements and postings daily
• Manages life cycle of relationship of all leads through first contact to move-in continuing through to the renewal process
• Actively involved in ensuring first-class property curb appeal including merchandising market ready apartments to optimum visual appeal for prospective customers.
• Completes market surveys by identifying and contacting direct competitors and shopping competitors regularly
• Adheres to the letter and spirit of Fair Housing laws.
• Completes assigned tasks and projects as directed by direct supervisors

QUALIFICATIONS:

• Polished Presentation
• Problem Solving and Conflict Resolution Skills
• Ability to multi-task
• Strong Verbal and Written Communication Skills
• Team Player
• Intermediate Computer Skills / Internet Savvy

CORE COMPETENCIES:

In order to achieve success, the PTLA team must embrace certain core principles and values. Each team member should possess the first column (bolded). The additional competencies are position specific: