Customer Support Specialist

ptla-careers; Bellingham (WA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

PTLA Careers in Bellingham, WA is seeking a full-time Leasing Specialist to handle leasing and advertising for the community and provide exceptional resident service. You will tour the property, respond to inquiries, and help applicants through the move-in process.

The role requires meeting weekly leasing goals, strong communication, and the ability to multitask while ensuring apartment readiness and competitive market positioning. This is an in-person, full-time position with standard benefits.

Qualifications

• Polished presentation and communication skills.
• Proven sales skills with ability to close leasing deals.
• Strong problem solving and conflict resolution abilities.
• Ability to multi-task in a fast-paced setting.
• Strong verbal and written communication skills.
• Team player with collaborative mindset.
• Intermediate computer skills and internet savvy.

Responsibilities

• Meets and exceeds weekly revenue/leasing goals.
• Provides excellent customer service to internal and external customers.
• Tours the community and presents models to prospects.
• Markets the community through outreach to identified markets.
• Updates online and print ads daily with current information.
• Manages life cycle of leads from first contact to move-in and renewal.
• Ensures curb appeal and optimizes visual appeal of available units.
• Conducts market surveys by monitoring direct and indirect competitors.

Skills

Polished Presentation

Proven Sales Skills

Problem Solving

Multi-tasking

Verbal & Written Communication

Team Player

Computer Skills

Education

High School Diploma

Job description

Pay

$23.00 - $25.00 per hour

Schedule: Tuesday-Saturday, Full time

Job description

Under the direction of your supervisor, this position is accountable for the leasing and advertising efforts of the community and providing excellent customer service to residents.

PRIMARY RESPONSIBILITIES

• Meets and exceeds weekly revenue/leasing goals
• Provides excellent customer service to internal and external customers through the facilitation and implementation of company wide customer centric programs and initiatives and is evidenced through above benchmark customer satisfaction scores
• Presents the community to prospective residents through tours of the community, its amenities, model units and/or other available floorplans
• Participates in the marketing of the community through outreach marketing to specific markets identified by the Team Leaders, as needed
• Ensures most current, relevant information about the community is provided to prospective customers through monitoring and updating online and print advertisements and postings daily
• Manages life cycle of relationship of all leads through first contact to move-in continuing through to the renewal process
• Actively involved in ensuring first-class property curb appeal including merchandising market ready apartments to optimum visual appeal for prospective customers.
• Completes market surveys by identifying and contacting direct competitors and shopping competitors regularly
• Adheres to the letter and spirit of Fair Housing laws.
• Completes assigned tasks and projects as directed by direct supervisors

QUALIFICATIONS

• Polished Presentation
• Proven Sales Skills
• Problem Solving and Conflict Resolution Skills
• Ability to multi-task
• Strong Verbal and Written Communication Skills
• Team Player
• Intermediate Computer Skills / Internet Savvy

CORE COMPETENCIES

In order to achieve success, the PTLA team must embrace certain core principles and values. Each team member should possess the first column (bolded). The additional competencies are position specific:

• Achievement Focus
• Adaptability
• Business Ethics
• Customer Service
• Communications
• Consultative Selling
• Sales Skills

EDUCATION AND/OR TRAINING

• High school diploma, GED or equivalent

Job Type

Full-time

Schedule: Tuesday-Saturday

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift

• 8 hour shift

License/Certification

• Driver's License (Required)

Ability to Commute

• Bellingham, WA 98229 (Required)

Work Location

In person

Pay

$23.00 - $25.00 per hour