Customer Support Specialist

PTLA; Eugene (OR); On-site; USD 26,000 - 29,000; Full time

Job summary

PTLA Real Estate Group Eugene is seeking a leasing-focused professional to drive occupancy and deliver superior resident experiences in downtown Eugene. Under supervision, you will manage leads, tours, and daily communications to support occupancy and renewal activity.

You will market the community, monitor online and print ads, and maintain accurate information for prospective residents. A valid driver’s license and reliable vehicle access are required for local travel.

Qualifications

• Polished presentation and professional demeanor.
• Strong problem solving and conflict resolution skills.
• Ability to multi-task effectively.
• Strong verbal and written communication skills.
• Team player who collaborates well with others.
• Intermediate computer skills and internet savvy.

Responsibilities

• Meet and exceed weekly leasing goals.
• Provide excellent customer service to residents and prospects.
• Lead tours of the community and model units.
• Assist in marketing efforts and outreach to targeted markets.
• Keep ads and postings current and accurate.

Skills

Polished presentation

Problem solving

Multi-tasking

Verbal communication

Written communication

Team player

Computer skills

Education

High school diploma or equivalent

Job description

PTLA Real Estate Group Eugene is located in downtown Eugene near the University of Oregon.

Under the direction of your supervisor, this position is accountable for the leasing and advertising efforts of the community and providing excellent customer service to residents.

Job Type: Full Time

Pay: $19-$21 per hour

Valid driver's license and daily access to a working vehicle are required for this role as in town travel will be required.

PRIMARY RESPONSIBILITIES:

• Meets and exceeds weekly revenue/leasing goals
• Provides excellent customer service to internal and external customers through the facilitation and implementation of company-wide customer centric programs and initiatives and is evidenced through above benchmark customer satisfaction scores
• Presents the community to prospective residents through tours of the community, its amenities, model units and/or other available floorplans
• Participates in the marketing of the community through outreach marketing to specific markets identified by the Team Leaders, as needed
• Ensures most current, relevant information about the community is provided to prospective customers through monitoring and updating online and print advertisements and postings daily
• Manages life cycle of relationship of all leads through first contact to move-in continuing through to the renewal process
• Actively involved in ensuring first-class property curb appeal including merchandising market ready apartments to optimum visual appeal for prospective customers.
• Completes market surveys by identifying and contacting direct competitors and shopping competitors regularly
• Adheres to the letter and spirit of Fair Housing laws.
• Completes assigned tasks and projects as directed by direct supervisors

QUALIFICATIONS:

• Polished Presentation
• Problem Solving and Conflict Resolution Skills
• Ability to multi-task
• Strong Verbal and Written Communication Skills
• Team Player
• Intermediate Computer Skills / Internet Savvy

CORE COMPETENCIES:

In order to achieve success, the PTLA team must embrace certain core principles and values including but not limited to:

• Achievement Focus
• Business Ethics
• Customer Service
• Communications
• Consultative Selling

EDUCATION AND/OR TRAINING:

• High school diploma, GED or equivalent

Job Type: Full-time

Pay: $19-$21 per hour

License/Certification:

• Driver's License (Required)

Ability to Commute:

Ability to Relocate:

• Eugene, OR 97401: Relocate before starting work (Preferred)