Customer Support Specialist

ptla-careers; Eugene (OR); On-site; USD 26,000 - 29,000; Full time

Job summary

PTLA Real Estate Group Eugene is seeking a Leasing Consultant to drive occupancy and revenue while delivering exceptional resident service in downtown Eugene near the University of Oregon. You will conduct tours, handle inquiries, coordinate marketing efforts, and maintain accurate advertising and resident lifecycle from initial contact to move-in and renewal.

Requires polished presentation and strong sales and communication skills.

Qualifications

• Polished presentation and professional demeanor.
• Proven sales skills with ability to close leasing deals.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multi-task across multiple prospects and tasks.
• Excellent verbal and written communication skills.
• Team player with collaborative mindset.
• Basic computer skills and internet savvy.

Responsibilities

• Meets and exceeds weekly revenue/leasing goals
• Provides excellent customer service to internal and external customers through company programs and initiatives
• Presents the community to prospective residents through tours and model units
• Participates in marketing of the community through outreach to identified markets
• Updates online and print advertisements daily with current information
• Manages leads through contact, move-in, and renewal lifecycle
• Ensures curb appeal and visual appeal of our apartments for tours
• Conducts market surveys by identifying competitors and shopping them
• Adheres to Fair Housing laws
• Completes tasks and projects as directed by supervisors

Skills

Polished Presentation

Proven Sales Skills

Problem Solving and ConflictResolution

Ability to multi-task

Strong Verbal and WrittenCommunication

Team Player

Intermediate Computer Skills

Education

High school diploma, GED or equivalent

Job description

About PTLA Real Estate Group

PTLA Real Estate Group Eugene is located in downtown Eugene near the University of Oregon.

Under the direction of your supervisor, this position is accountable for the leasing and advertising efforts of the community and providing excellent customer service to residents.

Job Type: Full Time

Pay: $19-$21 per hour

Work Location: In person

Valid driver's license and daily access to a working vehicle are required for this role as in town travel will be required.

PRIMARY RESPONSIBILITIES:

• Meets and exceeds weekly revenue/leasing goals
• Provides excellent customer service to internal and external customers through the facilitation and implementation of company-wide customer centric programs and initiatives and is evidenced through above benchmark customer satisfaction scores
• Presents the community to prospective residents through tours of the community, its amenities, model units and/or other available floorplans
• Participates in the marketing of the community through outreach marketing to specific markets identified by the Team Leaders, as needed
• Ensures most current, relevant information about the community is provided to prospective customers through monitoring and updating online and print advertisements and postings daily
• Manages life cycle of relationship of all leads through first contact to move-in continuing through to the renewal process
• Actively involved in ensuring first-class property curb appeal including merchandising market ready apartments to optimum visual appeal for prospective customers.
• Completes market surveys by identifying and contacting direct competitors and shopping competitors regularly
• Adheres to the letter and spirit of Fair Housing laws.
• Completes assigned tasks and projects as directed by direct supervisors

QUALIFICATIONS:

• Polished Presentation
• Proven Sales Skills
• Problem Solving and Conflict Resolution Skills
• Ability to multi-task
• Strong Verbal and Written Communication Skills
• Team Player
• Intermediate Computer Skills / Internet Savvy

CORE COMPETENCIES:

In order to achieve success, the PTLA team must embrace certain core principles and values including but not limited to:

• Achievement Focus
• Adaptability
• Business Ethics
• Customer Service
• Communications
• Consultative Selling
• Sales Skills

EDUCATION AND/OR TRAINING:

• High school diploma, GED or equivalent

Job Type: Full-time

Pay: $19-$21 per hour

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Eugene, OR 97401 (Required)

Ability to Relocate:

• Eugene, OR 97401: Relocate before starting work (Preferred)

Work Location: In person