Customer Support Specialist

PTLA Real Estate Group; Bellingham (WA); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Job summary

PTLA Real Estate Group in Bellingham, WA is hiring for a leasing position responsible for community leasing efforts and exceptional customer service. Successful candidates will meet revenue goals, provide community tours, and manage leads. This full-time role includes benefits like health insurance and paid time off.

The ideal candidate must have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. A valid driver's license is required for this position.

Responsibilities

• Meet and exceed weekly revenue and leasing goals.
• Provide excellent customer service through company programs.
• Conduct community tours for prospective residents.
• Participate in targeted marketing efforts.
• Ensure accurate information about the community.
• Manage leads from first contact to renewal.
• Maintain property curb appeal for prospective customers.
• Complete market surveys of direct competitors.
• Adhere to Fair Housing laws.
• Complete tasks as directed by supervisors.

Skills

Polished Presentation

Problem Solving

Conflict Resolution Skills

Strong Verbal Communication Skills

Strong Written Communication Skills

Team Player

Intermediate Computer Skills

Internet Savvy

Education

High school diploma, GED or equivalent

Job description

About this position

Pay: $20.00 - $22.00 per hour

SUMMARY

Under the direction of your supervisor, this position is accountable for the leasing and advertising efforts of the community and providing excellent customer service to residents.

PRIMARY RESPONSIBILITIES

• Meets and exceeds weekly revenue/leasing goals
• Provides excellent customer service to internal and external customers through the facilitation and implementation of company-wide customer centric programs and initiatives and is evidenced through above benchmark customer satisfaction scores
• Presents the community to prospective residents through tours of the community, its amenities, model units and/or other available floorplans
• Participates in the marketing of the community through outreach marketing to specific markets identified by the Team Leaders, as needed
• Ensures most current, relevant information about the community is provided to prospective customers through monitoring and updating online and print advertisements and postings daily
• Manages life cycle of relationship of all leads through first contact to move-in continuing through to the renewal process
• Actively involved in ensuring first-class property curb appeal including merchandising market ready apartments to optimum visual appeal for prospective customers.
• Completes market surveys by identifying and contacting direct competitors and shopping competitors regularly
• Adheres to the letter and spirit of Fair Housing laws.
• Completes assigned tasks and projects as directed by direct supervisors

QUALIFICATIONS

• Polished Presentation
• Problem Solving and Conflict Resolution Skills
• Ability to multi-task
• Strong Verbal and Written Communication Skills
• Team Player
• Intermediate Computer Skills / Internet Savvy

CORE COMPETENCIES

In order to achieve success, the PTLA team must embrace certain core principles and values. Each team member should possess the first column (bolded). The additional competencies are position specific:

• Achievement Focus
• Business Ethics
• Customer Service
• Communications
• Consultative Selling

EDUCATION AND/OR TRAINING

• High school diploma, GED or equivalent

Job Type

Full-time

Benefits

• Health insurance
• Paid time off
• Vision insurance

Shift

• 8 hour shift

Application Question(s)

• This role involves visiting multiple properties on a daily basis. Please confirm you have a valid driver's license and car for transportation.

License/Certification

• Driver's License (Required)

Ability to Commute

• Bellingham, WA 98229 (Required)