Customer Support Specialist

PTLA Real Estate Group; Ellensburg (WA); On-site; USD 24,796 - 27,552; Part time

Benefits offered by this job

Part-time

20 hrs/week

Job summary

PTLA Real Estate Group in Ellensburg, WA is seeking a Customer Support Specialist to assist with leasing and advertising and to deliver excellent customer service to residents.

The role involves touring the community with prospective residents, supporting marketing efforts, updating listings, managing leads through move-in and renewal, and ensuring compliance with Fair Housing laws while contributing to a positive curb appeal and team goals.

Qualifications

• Polished presentation
• Problem solving and conflict resolution skills
• Ability to multi-task
• Strong verbal and written communication skills
• Team player
• Intermediate computer skills / Internet Savvy

Responsibilities

• Meets and exceeds weekly revenue/leasing goals
• Provides excellent customer service to internal and external customers through the facilitation and implementation of company wide customer centric programs and initiatives and is evidenced through above benchmark customer satisfaction scores
• Presents the community to prospective residents through tours of the community, its amenities, model units and/or other available floorplans
• Participates in the marketing of the community through outreach marketing to specific markets identified by the Team Leaders, as needed
• Ensures most current, relevant information about the community is provided to prospective customers through monitoring and updating online and print advertisements and postings daily
• Manages life cycle of relationship of all leads through first contact to move-in continuing through to the renewal process
• Actively involved in ensuring first-class property curb appeal including merchandising market ready apartments to optimum visual appeal for prospective customers.
• Completes market surveys by identifying and contacting direct competitors and shopping competitors regularly
• Adheres to the letter and spirit of Fair Housing laws.
• Completes assigned tasks and projects as directed by direct supervisors

Skills

Polished presentation

Problem solving and conflict

Ability to multi-task

Verbal and written communication

Team player

Intermediate computer skills

Education

High school diploma, GED or equivalent

Job description

About this position

Pay: $18.00 - $20.00 per hour

JOB: Customer Support Specialist

SUMMARY:

Under the direction of your supervisor, this position is accountable for the leasing and advertising efforts of the community and providing excellent customer service to residents.

PRIMARY RESPONSIBILITIES:

• Meets and exceeds weekly revenue/leasing goals
• Provides excellent customer service to internal and external customers through the facilitation and implementation of company wide customer centric programs and initiatives and is evidenced through above benchmark customer satisfaction scores
• Presents the community to prospective residents through tours of the community, its amenities, model units and/or other available floorplans
• Participates in the marketing of the community through outreach marketing to specific markets identified by the Team Leaders, as needed
• Ensures most current, relevant information about the community is provided to prospective customers through monitoring and updating online and print advertisements and postings daily
• Manages life cycle of relationship of all leads through first contact to move-in continuing through to the renewal process
• Actively involved in ensuring first-class property curb appeal including merchandising market ready apartments to optimum visual appeal for prospective customers.
• Completes market surveys by identifying and contacting direct competitors and shopping competitors regularly
• Adheres to the letter and spirit of Fair Housing laws.
• Completes assigned tasks and projects as directed by direct supervisors

QUALIFICATIONS:

• Polished Presentation
• Problem Solving and Conflict Resolution Skills
• Ability to multi-task
• Strong Verbal and Written Communication Skills
• Team Player
• Intermediate Computer Skills / Internet Savvy

CORE COMPETENCIES:

In order to achieve success, the PTLA team must embrace certain core principles and values. Each team member should possess the first column (bolded). The additional competencies are position specific:

• Achievement Focus
• Business Ethics
• Customer Service
• Communications
• Consultative Selling

EDUCATION AND/OR TRAINING:

• High school diploma, GED or equivalent

Job Type: Part-time, 20 hrs/week