Customer Support & Solutions Specialist

Heidelberg Materials; Bothell, Northern (WA, KY); Hybrid; USD 56,000 - 69,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) with company match

Paid vacation

Paid sick leave

HSA

HRA and FSA

AD&D

Disability (short & long-term)

Life insurance

Paid bonding leave

Job summary

Heidelberg Materials North America is seeking a Customer Service Representative in Bothell, WA to respond to inquiries, process orders, and coordinate with internal teams. The role emphasizes accuracy, timely communication, and a proactive approach to resolving issues.

You will work in an office-based environment with regular contact with customers, drivers, sales, and operations, while contributing to customer satisfaction and efficient service operations.

Qualifications

• Strong customer service mindset and ability to build relationships.
• Excellent verbal and written communication across diverse audiences.
• Strong organizational skills with attention to detail and multi-tasking.
• Proficiency with business systems, technology, and data entry.

Responsibilities

• Respond to customer inquiries, requests, and concerns in a timely and professional manner.
• Process orders, quotations, and customer transactions accurately with detailed records.
• Coordinate with operations, dispatch, sales, and accounting to ensure seamless support and issue resolution.
• Monitor customer accounts and proactively communicate updates on orders, deliveries, and service requests.
• Identify opportunities to improve customer satisfaction and efficiency.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Data entry

Business systems

Problem solving

Independent & team work

Tools

CRM software

Business systems

Job description

Heidelberg Materials North America is seeking a Customer Service Representative in Bothell, WA to respond to inquiries, process orders, and coordinate with internal teams. The role emphasizes accuracy, timely communication, and a proactive approach to resolving issues.

You will work in an office-based environment with regular contact with customers, drivers, sales, and operations, while contributing to customer satisfaction and efficient service operations.