Customer Support Specialist: Orders & Product Info

Specialty Distribution Group LLC; Kennewick (WA); On-site; USD 27,552 - 55,104; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Paid Holidays and PTO

Flexible Spending Accounts

Health Savings Account

Job summary

Specialty Distribution Group LLC in Kennewick, WA is seeking a customer service professional to serve as the key branch contact for order support and product information. You will collaborate with Outside Sales Reps, Production Personnel, Inside Sales, Credit, and Delivery to support the order fulfillment process.

The role emphasizes world-class service, problem solving, and accurate order processing, with a personable and engaging demeanor.

Qualifications

• Minimum of 18 years of age.
• Valid driver’s license if operating a vehicle for company purposes.
• 1–2 years of experience in a customer service role.
• Basic math calculation skills.
• Personable, enthusiastic, and engaging personality.
• Excellent verbal and written communication skills.

Responsibilities

• Maintain a positive rapport with customers, providing world‑class service.
• Use exemplary customer service, analytics, and problem‑solving skills.
• Process and review dealer orders, requests, and system‑generated acknowledgements using proficient computer skills.
• Perform any other duties, tasks or responsibilities as assigned.

Skills

Customer service

Communication

Problem solving

Math skills

Job description

Specialty Distribution Group LLC in Kennewick, WA is seeking a customer service professional to serve as the key branch contact for order support and product information. You will collaborate with Outside Sales Reps, Production Personnel, Inside Sales, Credit, and Delivery to support the order fulfillment process.

The role emphasizes world-class service, problem solving, and accurate order processing, with a personable and engaging demeanor.