Customer Service & Order Support Specialist

Lehigh Hanson Inc.; Bothell, Northern (WA, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) retirement savings plan with an

Health, Dental, and Vision benefits

HSA, HRA, and FSA

AD&D, short- and long-term disability

Paid bonding leave

Paid vacation

Paid sick leave

Paid holidays

Job summary

Lehigh Hanson Inc. is seeking a customer service professional in Bothell, WA to respond promptly to inquiries and maintain accurate records. You will coordinate with operations, dispatch, sales, and accounting to ensure smooth service and issue resolution.

The role emphasizes building strong customer relationships, clear communication, and meticulous multitasking in a fast-paced office environment with regular interactions with drivers and colleagues across teams.

Qualifications

• Strong customer service mindset with a focus on building positive relationships.
• Effective verbal and written communication across diverse audiences.
• Strong organizational skills with attention to detail; manage multiple priorities.
• Proficiency with business systems, technology, and accurate data entry.
• Initiative and problem-solving ability; able to work independently and in a team.
• Primarily office-based environment with regular interaction with customers, drivers, and sales/operations teams.
• Fast-paced setting requiring multitasking, adaptability, and attention to detail.

Responsibilities

• Respond to customer inquiries, requests, and concerns promptly and professionally.
• Process orders, quotations, and transactions accurately with detailed records.
• Coordinate with operations, dispatch, sales, and accounting to resolve issues.
• Monitor customer accounts and provide proactive updates on orders and deliveries.
• Identify opportunities to improve customer satisfaction and overall operations.

Skills

Customer service

Communication

Organization

Data entry

Problem solving

Teamwork

Multitasking

Attention to detail

Job description

Lehigh Hanson Inc. is seeking a customer service professional in Bothell, WA to respond promptly to inquiries and maintain accurate records. You will coordinate with operations, dispatch, sales, and accounting to ensure smooth service and issue resolution.

The role emphasizes building strong customer relationships, clear communication, and meticulous multitasking in a fast-paced office environment with regular interactions with drivers and colleagues across teams.