Technical Customer Success & Operations Specialist

Leer, Inc.; New Lisbon (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

Leer, Inc. in Wisconsin is seeking a Technical Customer Operations Specialist to assist customers with technical questions, quoting, pre-order needs, replacement parts, warranty concerns, and order or delivery issues. You will work with customers, field technicians, and internal teams to drive issues to resolution.

The role emphasizes problem solving, ownership from initial inquiry to final solution, and collaboration across departments to ensure customer satisfaction and timely delivery.

Qualifications

• 3–7 years of experience in customer operations, technical support, manufacturing, aftermarket service, logistics, warranty, or related field.
• Strong customer communication, troubleshooting, and problem-solving skills.
• Ability to understand technical product information and translate it into practical customer solutions.
• Comfortable making decisions, working independently, and taking ownership of customer issues.
• Experience with ERP and/or CRM systems preferred.
• Manufacturing or technical product experience is a plus.

Responsibilities

• Customer Communication, Quoting & Resolution | 25%: Serve as primary contact for inquiries via phone, email, and web; provide quoting, pre-order support, product guidance, and replacement part information.
• Technical Support & Issue Resolution | 25%: Troubleshoot product functionality, installation, and service questions; provide practical recommendations to customers and field/internal teams.
• Aftermarket Parts & Warranty | 20%: Support replacement parts, quoting, warranty evaluation, and order fulfillment; review warranty requests and determine solutions.
• Logistics & Fulfillment | 15%: Coordinate freight and shipment solutions; resolve inventory, lead-time, scheduling, and delivery challenges.
• Sales & Customer Operations Support | 10%: Review and qualify inbound opportunities; support planning using order, inventory, production, and customer data.
• Process & Continuous Improvement | 5%: Identify recurring issues; help improve processes and SOPs; share insights with teams.

Skills

Customer communication

Troubleshooting

Problem solving

Ownership

Multi-tasking

Tools

ERP systems

CRM systems

Job description

Leer, Inc. in Wisconsin is seeking a Technical Customer Operations Specialist to assist customers with technical questions, quoting, pre-order needs, replacement parts, warranty concerns, and order or delivery issues. You will work with customers, field technicians, and internal teams to drive issues to resolution.

The role emphasizes problem solving, ownership from initial inquiry to final solution, and collaboration across departments to ensure customer satisfaction and timely delivery.