Customer Service Specialist - Fast-Paced, Impactful Support

01604 HM Pacific Northwest, Inc.; Bothell (WA); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

401(k) plan

Medical, Dental, Vision

HSA, HRA, FSA

AD&D and Life Insurance

Paid bonding leave

Paid vacation

Paid sick leave

Paid holidays

Job summary

Heidelberg Materials is seeking a Customer Service Representative to provide exceptional support by handling inquiries, processing orders, and coordinating with internal teams. The role emphasizes accuracy, timely communication, and customer satisfaction within a fast-paced office environment.

The successful candidate will engage with drivers, sales, and operations while maintaining detailed records and contributing to efficient operations.

Qualifications

• Strong customer service mindset and relationship building.
• Effective verbal and written communication across diverse audiences.
• Strong organizational skills with attention to detail and multitasking.
• Proficiency with business systems, technology, and data entry.
• Ability to work independently and collaboratively in a team.

Responsibilities

• Respond to customer inquiries, requests, and concerns promptly.
• Process orders, quotations, and transactions with accuracy and record-keeping.
• Coordinate with operations, dispatch, sales, and accounting for seamless support.
• Monitor accounts and communicate updates on orders, deliveries, and service requests.
• Identify opportunities to improve customer satisfaction and efficiency.

Skills

Customer service orientation

Verbal & written communication

Organization & multitasking

Business systems & data entry

Initiative & problem solving

Job description

Heidelberg Materials is seeking a Customer Service Representative to provide exceptional support by handling inquiries, processing orders, and coordinating with internal teams. The role emphasizes accuracy, timely communication, and customer satisfaction within a fast-paced office environment.

The successful candidate will engage with drivers, sales, and operations while maintaining detailed records and contributing to efficient operations.