Customer Service Representative

Lehigh Hanson Inc.; Bothell, Northern (WA, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) retirement savings plan with an

Health, Dental, and Vision benefits

HSA, HRA, and FSA

AD&D, short- and long-term disability

Paid bonding leave

Paid vacation

Paid sick leave

Paid holidays

Job summary

Lehigh Hanson Inc. is seeking a customer service professional in Bothell, WA to respond promptly to inquiries and maintain accurate records. You will coordinate with operations, dispatch, sales, and accounting to ensure smooth service and issue resolution.

The role emphasizes building strong customer relationships, clear communication, and meticulous multitasking in a fast-paced office environment with regular interactions with drivers and colleagues across teams.

Qualifications

• Strong customer service mindset with a focus on building positive relationships.
• Effective verbal and written communication across diverse audiences.
• Strong organizational skills with attention to detail; manage multiple priorities.
• Proficiency with business systems, technology, and accurate data entry.
• Initiative and problem-solving ability; able to work independently and in a team.
• Primarily office-based environment with regular interaction with customers, drivers, and sales/operations teams.
• Fast-paced setting requiring multitasking, adaptability, and attention to detail.

Responsibilities

• Respond to customer inquiries, requests, and concerns promptly and professionally.
• Process orders, quotations, and transactions accurately with detailed records.
• Coordinate with operations, dispatch, sales, and accounting to resolve issues.
• Monitor customer accounts and provide proactive updates on orders and deliveries.
• Identify opportunities to improve customer satisfaction and overall operations.

Skills

Customer service

Communication

Organization

Data entry

Problem solving

Teamwork

Multitasking

Attention to detail

Job description

Provide exceptional customer service by responding to customer inquiries, requests, and concerns in a timely and professional manner.

Process orders, quotations, and customer transactions accurately while maintaining detailed records.

Coordinate with operations, dispatch, sales, and accounting teams to ensure seamless customer support and issue resolution.

Monitor customer accounts and proactively communicate updates regarding orders, deliveries, and service requests.

Identify opportunities to improve customer satisfaction and contribute to efficient business operations.

What Are We Looking For

Strong customer service mindset with a commitment to building positive customer relationships.

Effective verbal and written communication skills with the ability to interact professionally across diverse audiences.

Strong organizational skills with attention to detail and the ability to manage multiple priorities.

Proficiency with business systems, technology, and data entry while maintaining accuracy.

Initiative, problem solving ability, and the capacity to work both independently and collaboratively in a team environment.

Primarily office based environment with regular interaction with customers, drivers, sales teams, and operational staff.

Fast paced setting that requires effective multitasking, adaptability, and strong attention to detail.

May require extended periods of sitting, computer use, and telephone communication.

What We Offer

401(k) retirement savings plan with an automatic company contribution as well as matching contributions.

Highly competitive benefits programs, including:

Medical, Dental, and Vision along with Prescription Drug Benefits

Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)

AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance

Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled.

As part of our hiring process, we may use AI-assisted tools to support the screening and evaluation of candidate applications and interviews. These tools help streamline the initial assessment, but all decisions about candidate advancement are made by human recruiters and hiring managers. While technology supports early steps, every interview will be handled by experienced recruiters and hiring managers to provide a personal touch.

Heidelberg Materials provides the materials to build our future. Our future is sustainable. Our future is digital. And it goes beyond cement, aggregates and ready-mixed concrete. Heidelberg Materials North America operates more than 450 locations with approximately 9,000 employees in the U.S. and Canada.