Customer Support & Scheduling Specialist

Socket.dev; Memphis (TN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Career Growth

Community Involvement

Paid Vacation

Christmas Bonus

Vehicle Purchase Program

Discounts

Free Lunch Saturday

Production Bonuses

Job summary

Socket.dev in Memphis, TN is seeking a friendly Customer Support Specialist to join our in-house call center. You will handle calls, emails, and chats to schedule service appointments while delivering outstanding service.

The role emphasizes reliable communication, multitasking in a fast-paced setting, and keeping accurate customer records. A high school diploma and valid driver's license are required, automotive experience is a plus but not required, and we offer strong benefits and growth

Qualifications

• Excellent written and spoken communication across calls, email, and chat.
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Strong organizational skills with attention to detail.
• Reliability and punctuality; you show up prepared.
• Customer-focused mindset with a friendly phone presence.
• Automotive industry experience is a plus, but not required; training provided.

Responsibilities

• Respond to calls, emails, and chats promptly and professionally.
• Schedule service appointments and coordinate with advisors.
• Follow up with customers to ensure satisfaction and retention.
• Maintain accurate customer records in the database.
• Meet monthly targets and contribute to team goals.

Skills

Communication

Multitasking

Organization

Computer literacy

Phone etiquette

Education

High school diploma

Job description

Socket.dev in Memphis, TN is seeking a friendly Customer Support Specialist to join our in-house call center. You will handle calls, emails, and chats to schedule service appointments while delivering outstanding service.

The role emphasizes reliable communication, multitasking in a fast-paced setting, and keeping accurate customer records. A high school diploma and valid driver's license are required, automotive experience is a plus but not required, and we offer strong benefits and growth