Remote Customer Support Specialist - Growth & Development

Socket.dev; Oregon (WI); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Remote work

Professional development

Career growth

Employee recognition

Discounts and partner perks

Job summary

Socket.dev is seeking a Remote Customer Service Specialist to assist customers with questions, requests, and routine concerns. You will respond by phone, email, or chat and provide accurate information about services and procedures.

The role emphasizes clear communication, attention to detail, and following established procedures while delivering a positive customer experience. You can work independently or as part of a team, document interactions, escalate complex issues, and support ongoing

Qualifications

• Strong written and verbal communication skills.
• Good organizational and problem-solving skills.
• Basic computer proficiency.
• Ability to learn company systems and procedures.
• Ability to work independently and as part of a team.
• Previous customer service experience is preferred but not required.

Responsibilities

• Respond to customer inquiries by phone, email, or chat.
• Provide accurate information about company services and procedures.
• Assist with routine customer questions and concerns.
• Document customer interactions and maintain accurate records.
• Escalate complex issues when appropriate.
• Follow company policies and established service procedures.
• Maintain professional communication with customers and team members.

Skills

Communication skills

Organizational skills

Problem solving

Basic computer skills

Independent and team work

Job description

Socket.dev is seeking a Remote Customer Service Specialist to assist customers with questions, requests, and routine concerns. You will respond by phone, email, or chat and provide accurate information about services and procedures.

The role emphasizes clear communication, attention to detail, and following established procedures while delivering a positive customer experience. You can work independently or as part of a team, document interactions, escalate complex issues, and support ongoing