Service Scheduling & Compliance Support Specialist

Socket.dev; Columbia Township (MO); On-site; USD 38,000 - 48,000; Full time

Job summary

Socket.dev in Missouri seeks a Service Scheduling and Support Administrative Specialist to manage correspondence for the service scheduling team and coordinate with customers on service scheduling and requests. You will update Salesforce work orders with customer details and maintain technician compliance docs in Avetta and ISN portals.

This in-office role requires strong communication, high attention to detail, and the ability to multitask in a fast-paced environment.

Qualifications

• High School Degree or equivalency (required).
• Previous experience in customer service (preferred).
• Excellent verbal and written communication skills.
• Able to work autonomously with little oversight.

Responsibilities

• Receive and disseminate incoming email correspondence for the service department scheduling inbox.
• Communicate with customers regarding service request coordination once scheduling and proposed service dates have been sent.
• Update Salesforce work orders with customer-provided information.
• Maintain and upload required technician documentation to Avetta and ISN portals.
• Assist with other departmental roles as backup when needed.

Skills

Customer service

Attention to detail

Communication skills

Team oriented

Autonomous work

Education

High School Diploma or equivalent

Tools

Salesforce

Microsoft Office

Job description

Socket.dev in Missouri seeks a Service Scheduling and Support Administrative Specialist to manage correspondence for the service scheduling team and coordinate with customers on service scheduling and requests. You will update Salesforce work orders with customer details and maintain technician compliance docs in Avetta and ISN portals.

This in-office role requires strong communication, high attention to detail, and the ability to multitask in a fast-paced environment.