Auto Service Support Specialist: Scheduling & Customer Care

Jim Keras Subaru; Memphis, Northern (TN, KY); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Career Growth Opportunities

Community Involvement

Paid Vacation Days

Christmas Bonus

Employee Vehicle Purchase Program

Parts & Service Discounts

Free Lunch Every Saturday

Production Bonuses

Job summary

Jim Keras Subaru in Memphis is seeking a friendly Customer Service Support Specialist for our in-house call center. You will handle inbound and outbound calls, emails, and chats to schedule service appointments while delivering superb customer service.

Shift is 9 AM–6 PM, Monday–Friday, with a rotating Saturday per month. We offer benefits and opportunities to grow within a team that keeps customers happy and coming back.

Qualifications

• High school diploma (or equivalent).
• Valid Driver’s License.
• Reliability and Punctuality - you show up ready to shine.
• Excellent Communication Skills (phone, email, and chat).
• The ability to multitask in a fast-paced environment.
• Strong organization skills and attention to detail.
• Solid computer skills.
• Automotive industry experience is a plus, but not required - we’ll gladly teach you what you need to know.

Responsibilities

• Be the friendly voice customers love by responding to calls, emails, and chats quickly and professionally.
• Schedule service appointments like a scheduling superstar.
• Make follow-up and retention calls to keep customers happy and coming back.
• Deliver five-star customer service by listening carefully and providing accurate, helpful information.
• Work closely with Service Advisors and the Parts Department to keep appointments running smoothly.
• Maintain accurate and up-to-date customer records in our database.
• Meet and exceed monthly goals - and celebrate those wins!

Job description

Jim Keras Subaru in Memphis is seeking a friendly Customer Service Support Specialist for our in-house call center. You will handle inbound and outbound calls, emails, and chats to schedule service appointments while delivering superb customer service.

Shift is 9 AM–6 PM, Monday–Friday, with a rotating Saturday per month. We offer benefits and opportunities to grow within a team that keeps customers happy and coming back.