Customer Success & Support Specialist

Socket.dev; United States; Hybrid; USD 34,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Career development

Supportive team environment

Advancement opportunities

Flexible work options

Job summary

Socket.dev is seeking a thoughtful Customer Service Representative who enjoys helping people, solving problems, and turning questions into positive experiences. You’ll be a trusted point of contact for customers—listening carefully, finding practical solutions, and ensuring each interaction is handled with professionalism and care.

Responsibilities include responding via phone, email, and online channels; resolving routine issues; processing requests and transactions; documenting interactions;

Qualifications

• Strong written and verbal communication abilities.
• Friendly, patient, and professional demeanor.
• Good listening and problem-solving skills.
• Comfortable with computers and web-based systems.
• Strong attention to detail and organization.
• Previous customer service experience is helpful but not required.

Responsibilities

• Respond to customer inquiries by phone, email, and online channels.
• Understand customer concerns and provide clear, helpful solutions.
• Resolve routine complaints, service issues, and account questions.
• Process requests, updates, orders, or related transactions.
• Document customer interactions accurately in company systems.
• Follow up when an issue requires additional attention.
• Escalate complex matters to the appropriate team member.
• Identify recurring customer concerns and share feedback with the team.
• Maintain a professional and positive customer experience.

Skills

Communication

Verbal communication

Written communication

Problem-solving

Customer focus

Attention to detail

Job description

Socket.dev is seeking a thoughtful Customer Service Representative who enjoys helping people, solving problems, and turning questions into positive experiences. You’ll be a trusted point of contact for customers—listening carefully, finding practical solutions, and ensuring each interaction is handled with professionalism and care.

Responsibilities include responding via phone, email, and online channels; resolving routine issues; processing requests and transactions; documenting interactions;