Customer Service Pro - Growth, Training & Benefits

Socket.dev; Stoneham (MA); On-site; USD 40,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Company-paid life and disability保险

Job summary

Socket.dev is seeking a friendly and organized Customer Service Representative in Stoneham, MA. You will manage a busy line, schedule appointments, and gather accurate information from customers to ensure a smooth service experience.

You will communicate with dispatchers and technicians, resolve issues, and identify opportunities for additional services. A positive, team-oriented mindset and the ability to multitask are essential.

Qualifications

• 1+ years of customer service, call center, or home services experience preferred.
• Excellent phone presence and communication skills.
• Strong organization and attention to detail.
• Ability to multitask and prioritize in a busy environment.
• Comfortable handling upset or frustrated customers.
• Basic computer proficiency and ability to learn new software quickly.
• Strong written communication skills.
• Dependable, positive, and team-oriented.
• HVAC, plumbing, electrical, or Service Titan experience is a plus.

Responsibilities

• Answer incoming calls and provide a professional, friendly customer experience
• Schedule service appointments and gather accurate customer information
• Listen to customer concerns and ask the right questions to understand their needs
• Handle multiple calls, tasks, and priorities in a fast-paced environment
• Follow up with customers as needed
• Identify opportunities for additional services and maintenance plans
• Enter and maintain accurate customer information in company systems
• Communicate with dispatchers, technicians, and other team members
• Handle customer concerns calmly and professionally
• Assist with administrative tasks and special projects as needed

Skills

Phone presence

Communication

Organization

Multitasking

Dealing with upset customers

Computer proficiency

Written communication

Team orientation

Service Titan (experience a plus)

Tools

Service Titan

Job description

Socket.dev is seeking a friendly and organized Customer Service Representative in Stoneham, MA. You will manage a busy line, schedule appointments, and gather accurate information from customers to ensure a smooth service experience.

You will communicate with dispatchers and technicians, resolve issues, and identify opportunities for additional services. A positive, team-oriented mindset and the ability to multitask are essential.