Client Services & Admin Specialist

Socket.dev; Kentucky; On-site; USD 32,000 - 42,000; Full time

Job summary

Socket.dev in Kentucky is seeking an Administrative Support Specialist to perform a range of clerical and support tasks for program operations. Responsibilities include check-ins, answering calls, scheduling follow-ups, lobby monitoring, scanning/filing, and data entry.

The role requires excellent written and verbal communication, strong customer service, confidentiality, and proficiency in Microsoft Office. Must be able to multi-task and work effectively both independently and as part of a team.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service skills.
• Proficiency in Microsoft Office and general computer skills.
• Ability to maintain confidentiality and adhere to professional boundaries.
• Strong organizational and clerical abilities (reception, filing, record keeping).

Responsibilities

• Check-ins for persons served and answering/directing calls.
• Scheduling follow-up appointments and monitoring lobby area.
• Scanning, filing, and data entry for client records.
• Collect client payments when required and maintain accuracy.
• Prepare and complete intermediate reports for CQI and reporting needs.
• Provide quality customer service to staff and clients.
• Support other duties as assigned.

Skills

Communication skills

Customer service

MS Office

Confidentiality

Administrative clerical

Multi-tasking

Teamwork

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Socket.dev in Kentucky is seeking an Administrative Support Specialist to perform a range of clerical and support tasks for program operations. Responsibilities include check-ins, answering calls, scheduling follow-ups, lobby monitoring, scanning/filing, and data entry.

The role requires excellent written and verbal communication, strong customer service, confidentiality, and proficiency in Microsoft Office. Must be able to multi-task and work effectively both independently and as part of a team.