Service Coordination Specialist — Scheduling & Support

Socket.dev; Livermore (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Space to share ideas

Wellness resources

Vacation and holidays

Flexible benefits

401(k) company match

Life Insurance

DailyPay

HSA

FSA

Pet Insurance

Job summary

Socket.dev in Livermore, CA is seeking a Service Coordinator to answer calls, schedule service visits, and coordinate technicians, while maintaining clear communication with customers and internal teams. This role requires strong organization, multi-tasking, and attention to safety training, with opportunities to grow as processes evolve.

You will support the service department and may back up others as needed.

Qualifications

• Must have proven admin experience with strong organizational abilities.
• Excellent customer service and communication skills.
• Demonstrated ability to multitask across multiple projects.
• Strong verbal and written communication capabilities.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

• Answer incoming calls from customers and describe service requirements to schedule visits.
• Consider time sensitivity of requests to ensure customer satisfaction.
• Generate schedule for service technician.
• Troubleshoot issues via telephone and share resources with customers.
• Provide administrative support to the service department.
• Back up Administrative Coordinator and Operations team for phone coverage and tickets.
• Conduct safety audits and maintain safety training documentation.

Skills

Experienced administrator

Organization & customer service skills

Multi-tasking

Verbal and written communication

Microsoft Office suite

Job description

Socket.dev in Livermore, CA is seeking a Service Coordinator to answer calls, schedule service visits, and coordinate technicians, while maintaining clear communication with customers and internal teams. This role requires strong organization, multi-tasking, and attention to safety training, with opportunities to grow as processes evolve.

You will support the service department and may back up others as needed.