Customer Support Representative

Beacon Hill; Lake Zurich (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Make an impact

Growth opportunities

Collaborative culture

Variety in day

Comprehensive benefits

Medical and dental coverage

Paid time off

401(k) retirement plan

Disability insurance (Short/Long-term)

Job summary

Beacon Hill seeks a Client Support Representative to join our Lake Zurich, IL operations on an on-site basis. You will manage customer accounts, coordinate logistics, process orders, verify inventory, and assist with billing and invoicing to ensure smooth day-to-day operations.

The role emphasizes teamwork, accuracy, and proactive communication with customers and internal departments to drive customer satisfaction and revenue growth.

Qualifications

• High school diploma required; associate degree preferred.
• 1+ years of experience in an administrative or support role.

Responsibilities

• Build and maintain strong customer relationships by managing accounts with accuracy and care.
• Coordinate logistics and shipping activities, including preparing Bills of Lading and scheduling pickups.
• Process customer orders within shipping systems to ensure timely fulfillment.
• Proactively verify inventory levels and product availability with customers.
• Review and reconcile freight invoices, resolving discrepancies efficiently.
• Prepare and maintain reports, records, and operational data to support business decisions.
• Serve as a first point of contact for inbound customer inquiries and provide top-tier service.
• Provide administrative and operational support to the Sales Team.
• Generate customer invoices using QuickBooks and other billing systems.
• Assist with month-end invoicing to ensure accuracy across financial records.

Skills

Problem solving

Excellent communication

Collaborative across teams

Organizational skills

Customer-first attitude

Detail-oriented

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office (Excel, Word, Outlook)

QuickBooks

Job description

A manufacturing company in Lake Zurich is seeking a temporary-to-hire Client Support Representative. This position plays a key role in delivering exceptional service to clients and supporting the sales team. This on-site position is central to keeping the day-to-day operations running smoothly while contributing directly to the continued growth and success of the company. If you thrive in a fast-paced environment and enjoy solving problems, collaborating across teams, and making an impact, this is a great opportunity to grow your career.

Why Join Us

• Make a real impact - Your work directly supports customers and drives operational success
• Growth opportunities - Be part of a growing company where your contributions are visible and valued
• Collaborative culture - Work alongside a supportive, team-oriented environment
• Variety in your day - From customer interaction to logistics and billing, no two days are the same
• Comprehensive benefits - We offer a competitive package designed to support your health, financial well-being, and work-life balance

The successful candidate will receive a competitive benefits package, including:

• Medical and dental coverage
• Paid time off
• 401(k) retirement plan
• Short-Term Disability
• Long-Term Disability

What You'll Do

• Build and maintain strong customer relationships by managing accounts with accuracy and care
• Coordinate logistics and shipping activities, including preparing Bills of Lading and scheduling pickups
• Accurately process customer orders within our shipping systems to ensure timely fulfillment
• Proactively reach out to customers to verify inventory levels and product availability
• Review and reconcile freight invoices, resolving discrepancies efficiently
• Prepare and maintain reports, records, and operational data to support business decisions
• Serve as a first point of contact for inbound customer inquiries-resolving issues and delivering top-tier service
• Provide administrative and operational support to the Sales Team
• Generate customer invoices using QuickBooks and other billing systems
• Assist with month-end invoicing to ensure accuracy and completeness across financial records
  

Desired Skills and Experience

What You Bring

• High school diploma required; associate degree preferred
• 1+ years of experience in an administrative or support role

What Sets You Apart

• Strong problem-solving skills with an analytical mindset
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Ability to stay organized and effective in a fast-paced environment
• Excellent written and verbal communication skills
• A customer-first attitude with a passion for delivering great service
• Strong collaboration skills and the ability to work across all levels of the organization
• Detail-oriented with strong planning and organizational abilities
• A great listener who values input and welcomes diverse perspectives

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you!
Beacon Hill. Employing the Future (TM)