Client Success Specialist

Beacon Hill; Addison (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Benefits package

Fully onsite

Job summary

Beacon Hill is seeking a Client Success Specialist to be the primary contact for customer accounts and projects. You will build strong relationships, manage multiple projects, and ensure a seamless customer experience from start to finish.

Ideal candidate will have 3+ years in customer success or account management, solid project management, and excellent communication. This onsite role offers a collaborative environment and growth opportunities.

Qualifications

• 3+ years of customer success, account management, client services, or related experience.
• Strong project management and organizational skills.
• Ability to manage multiple deadlines and priorities.
• Excellent communication and relationship-building abilities.
• Proactive problem-solving mindset.
• Proficiency with Microsoft Office, particularly Excel.
• Printing industry experience is a plus but not required.

Responsibilities

• Manage customer accounts and serve as a trusted point of contact.
• Coordinate project timelines, approvals, and deliverables.
• Prepare quotes and ensure orders move through the process accurately.
• Collaborate with internal teams to keep projects on track.
• Monitor deadlines and proactively resolve issues before they become problems.
• Maintain strong client relationships and support retention efforts.
• Track account activity and provide updates as needed.

Skills

Customer success

Project management

Organizational skills

Multitasking

Communication

Problem solving

MS Office Excel

Printing industry

Tools

Microsoft Excel

Job description

Client Success Specialist

A growing, family-oriented company is seeking a Client Success Specialist to serve as the primary point of contact for customer accounts and projects. This role is ideal for someone who enjoys building client relationships, managing multiple projects, and ensuring a seamless customer experience from start to finish.

What You’ll Do

• Manage customer accounts and serve as a trusted point of contact
• Coordinate project timelines, approvals, and deliverables
• Prepare quotes and ensure orders move through the process accurately
• Collaborate with internal teams to keep projects on track
• Monitor deadlines and proactively resolve issues before they become problems
• Maintain strong client relationships and support retention efforts
• Track account activity and provide updates as needed

What We’re Looking For

• 3+ years of customer success, account management, client services, or related experience
• Strong project management and organizational skills
• Ability to manage multiple deadlines and priorities
• Excellent communication and relationship-building abilities
• Proactive problem-solving mindset
• Proficiency with Microsoft Office, particularly Excel
• Printing industry experience is a plus but not required

Ideal Candidate

• Independent and self-motivated
• Fast learner with strong attention to detail
• Team-oriented and collaborative
• Customer-focused with a professional demeanor
• Comfortable working in a fast-paced environment

Schedule & Details

• Monday-Friday, flexible start times (8-5 or 9-6)
• Fully onsite
• Benefits available
• Interviewing immediately

Why Consider It?

This opportunity offers a collaborative, supportive work environment where employees work closely together, help one another succeed, and have the opportunity to grow within a stable and expanding organization.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents:

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)