Customer Service Representative

Beacon Hill; Niles (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Beacon Hill in Niles, IL is seeking a Customer Relationship Associate to join the on-site team during the busy season. You will engage customers by phone and email to place orders, answer questions, and help track shipments.

This temporary role runs Monday–Friday, 8:00 am to 4:00 pm, lasting through April. Ideal candidates bring strong communication, attention to detail, and a customer-first mindset.

Qualifications

• Customer service mindset and ability to build relationships.
• Excellent verbal and written communication skills.
• Ability to multi-task while keeping focus on the customer.
• Strong problem-solving and decision-making abilities.
• Proficiency with Microsoft Word, Excel and Outlook.

Responsibilities

• Answer inbound calls from customers; provide product guidance and take orders.
• Make outbound calls for promotions, information gathering, and feedback.
• Report on customer feedback and help improve products and service.
• Complete other duties and projects as assigned.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Attention to detail

MS Word

MS Excel

Outlook

Tools

Microsoft Word

MS Excel

Outlook

Job description

A manufacturing company in Niles is looking for an enthusiastic individual to join the Customer Service Team during the busy season. If you're ready to make a difference in a dynamic environment, we'd love to have you on our team! This position will work on-site Monday-Friday from 8:00am-4:00pm, and it is expected to last until April.

Customer Relationship Associates share a passion for working with our customers, a talent for creating meaningful relationships, an ability to quickly and effectively resolve customer concerns. The Customer Relationship Associate will work closely with customers, by phone and email, to aid regarding products, place orders, manage and track shipments, and any other help they might need.

The Customer Relationship Associate will:

• Answer inbound calls from both new and existing customers, offering advice on all products, taking orders and answering questions.
• Make outbound calls to prospective and existing customers, following up on promotions, surveying for information, or seeking feedback on performance.
• Understand and report on customer feedback and behavior, helping to constantly improve products and performance.
• Complete other duties, requests, and projects as assigned.

A successful Customer Relationship Associate will possess the following skills:

• A commitment to customer service and the creation of lasting relationships.
• Exceptional verbal and written communication skills and the ability to work collaboratively with both co-workers and customers.
• The ability to multi-task, while always maintaining focus on the customer.
• Excellent problem-solving and decision-making abilities, leading to favorable results for our customers.
• Working ability in Microsoft Word, Excel, and Outlook. Extreme attention to detail.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and your specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you!

Beacon Hill. Employing the Future (TM)