Customer Services Representative

Beacon Hill; New Bedford (MA); On-site; USD 76,500 - 93,500; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Federal and state leave programs

Job summary

Beacon Hill is seeking a Customer Service Representative in New Bedford, MA, paying up to $85K. This role is integral to managing customer orders and ensuring a smooth experience from inquiry to delivery. Candidates should have over a year of experience in customer support or operations, strong communication skills, and proficiency in Microsoft Office.

Join a collaborative environment that offers strong benefits, hands-on training, and direct exposure to leadership. This position focuses on timely order management and interaction with production teams.

Qualifications

• 1+ years of customer service, administrative, or operations experience.
• Comfort working in a production-adjacent setting.
• Adaptability within a hands-on environment.

Responsibilities

• Serve as the primary contact for customer inquiries.
• Coordinate with internal teams to manage order flow.
• Maintain accurate records of orders and communications.

Skills

Strong verbal and written communication skills

High attention to detail

Ability to manage multiple priorities

Proficiency in Microsoft Office tools

Professionalism in a non-call center setting

Job description

Customer Services Representative to $85K - Hands-On Role!

Our client, a manufacturing organization, is seeking a Customer Service Representative to serve as a key liaison between customers and internal operations. This role focuses on managing orders, coordinating with production teams, and ensuring a seamless customer experience from inquiry through delivery. The ideal candidate brings 1+ years of customer service, administrative, or operations experience, along with strong communication skills.

• Location: New Bedford, MA
• Work Model: In Office
• Degree: Not Required
• Responsibilities include serving as the primary contact for customer inquiries; coordinating closely with internal teams to manage order flow and timelines; maintaining accurate records of orders, communications, and updates; tracking requests and proactively following up to ensure completion; providing product and process information to clients; and supporting day‑to‑day operational needs in a fast‑paced manufacturing environment.
• Qualifications: The ideal candidate possesses strong verbal and written communication skills; high attention to detail and ability to manage multiple priorities simultaneously; professionalism and customer‑facing confidence in a non‑call center setting; proficiency in Microsoft Office tools; adaptability within a hands‑on, leadership‑visible environment; and comfort working in a production‑adjacent setting.

Join a stable, growth‑oriented organization offering full benefits, hands‑on training, and direct exposure to leadership in a collaborative, team‑driven environment.

Equal Opportunity Employer

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California Residents

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.