Customer Support Pro - Santa Monica (On-site, PTO, 401k)

Helpmates; Santa Monica (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health, dental, vision insurance

HSA contributions

Paid time off

401(k) with company match

Job summary

Helpmates in Santa Monica, CA is seeking a Customer Support Associate to handle calls and emails, provide accurate information, and guide customers from order inquiries to resolution. This on-site role offers a weekday schedule and a focus on professional, friendly service.

Ideal candidates have 3–5 years of customer service experience, strong communication, and reliable organizational skills. The company provides comprehensive health coverage, PTO, and a 401(k) plan with company matching.

Qualifications

• 3-5 years of customer service experience.
• Strong communication skills (verbal & written).
• Organized with attention to detail.
• Dependable and punctual.
• Able to handle calls and emails professionally.

Responsibilities

• Answer calls and emails promptly and professionally.
• Be first point of contact for questions and orders.
• Provide clear information and resolve straightforward concerns.
• Collect details and route issues to the right team.
• Follow up on open matters to close tickets.
• Maintain calm, helpful demeanor with frustrated customers.
• Organize and file customer and order paperwork.
• Support daily office operations as needed.
• Keep customer records up to date in systems.
• Communicate order status and shipping details.

Skills

3-5 years customer service

Strong communication

Great organization

Dependability

Telephone & email

Job description

Helpmates in Santa Monica, CA is seeking a Customer Support Associate to handle calls and emails, provide accurate information, and guide customers from order inquiries to resolution. This on-site role offers a weekday schedule and a focus on professional, friendly service.

Ideal candidates have 3–5 years of customer service experience, strong communication, and reliable organizational skills. The company provides comprehensive health coverage, PTO, and a 401(k) plan with company matching.