Customer Service Pro - Growth, Benefits & Impact

Santa Rosa Medical Center Inc; Milton (FL); On-site; USD 35,000 - 52,000; Full time

Job summary

Santa Rosa Medical Center Inc. seeks a dedicated Customer Service Representative to manage inquiries across phone, email, chat, and in-person interactions.

The role emphasizes empathy, accuracy, and timely resolution while maintaining professional communication. The ideal candidate brings 1–2 years of customer service experience, strong computer skills, and the ability to multitask in a fast-paced healthcare environment.

Qualifications

• Associate Degree or coursework in Business, Communications, or related field preferred.
• 1–2 years of experience in customer service, call center, or administrative support required.

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
• Handles inbound calls from internal and external customers, creating service cases and documenting all interactions accurately.
• Demonstrates empathy and active listening to understand customer concerns and provide appropriate resolutions.
• Researches and resolves customer complaints, billing issues, and service-related concerns per policies.
• Maintains customer records and case notes with complete documentation.
• Collaborates with internal departments to resolve complex issues and ensure a seamless experience.
• Delivers solutions within service timeframes and follows up for satisfaction.
• Meets productivity and service quality standards.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.

Skills

Communication

Customer service

Problem solving

Multitasking

Education

Associate Degree or coursework in Business/Communications

Tools

Google Suite

ServiceNow

CRM systems

Microsoft Office

Job description

Santa Rosa Medical Center Inc. seeks a dedicated Customer Service Representative to manage inquiries across phone, email, chat, and in-person interactions.

The role emphasizes empathy, accuracy, and timely resolution while maintaining professional communication. The ideal candidate brings 1–2 years of customer service experience, strong computer skills, and the ability to multitask in a fast-paced healthcare environment.