Customer Support Associate 841024

Helpmates; Santa Monica (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health, dental, vision insurance

HSA contributions

Paid time off

401(k) with company match

Job summary

Helpmates in Santa Monica, CA is seeking a Customer Support Associate to handle calls and emails, provide accurate information, and guide customers from order inquiries to resolution. This on-site role offers a weekday schedule and a focus on professional, friendly service.

Ideal candidates have 3–5 years of customer service experience, strong communication, and reliable organizational skills. The company provides comprehensive health coverage, PTO, and a 401(k) plan with company matching.

Qualifications

• 3-5 years of customer service experience.
• Strong communication skills (verbal & written).
• Organized with attention to detail.
• Dependable and punctual.
• Able to handle calls and emails professionally.

Responsibilities

• Answer calls and emails promptly and professionally.
• Be first point of contact for questions and orders.
• Provide clear information and resolve straightforward concerns.
• Collect details and route issues to the right team.
• Follow up on open matters to close tickets.
• Maintain calm, helpful demeanor with frustrated customers.
• Organize and file customer and order paperwork.
• Support daily office operations as needed.
• Keep customer records up to date in systems.
• Communicate order status and shipping details.

Skills

3-5 years customer service

Strong communication

Great organization

Dependability

Telephone & email

Job description

Customer Support Associate - Urgently hiring in Santa Monica! Job Title: Customer Associate Pay: $25-$28 (based on experience) Hours: Monday to Friday, 8:00 AM – 5:00 PM Start Date: ASAP

Looking for a career that values stability, growth, and a positive work environment? Join a dedicated team at a renowned company with 70 years of heritage in designing luxurious bathroom and kitchen fittings as a Customer Support Representative in Santa Monica, CA, and make a difference every day.

What You’ll Do

• Answer incoming calls and reply to customer emails in a friendly, professional, and timely manner.
• Serve as the first point of contact for customer questions, order inquiries, and general requests.
• Provide customers with clear information and assist with straightforward questions and concerns.
• Gather necessary details when customers report issues and ensure they reach the right team members.
• Follow up on open matters to ensure customers receive responses or resolutions.
• Maintain a calm and helpful demeanor, even when customers are frustrated or issues arise.
• Prepare, organize, scan, file, and distribute customer and order-related paperwork.
• Assist with routine administrative tasks to support daily office operations.
• Keep customer records accurate within company systems and support team members as needed.
• Communicate order status, shipping, and availability details to customers.
• Collaborate with internal teams to obtain order information or resolve customer problems.
• Help escape complex or unresolved issues to the Office Manager and ensure proper follow-through.

What You’ll Bring

• The ideal candidate for this role will have 3-5 years of customer service experience
• Strong communication skills, both verbal and written.
• A friendly, professional, and helpful attitude.
• Excellent organization and attention to detail.
• Dependability and punctuality.
• Basic computer skills and the ability to learn new systems quickly.
• Ability to speak confidently with customers over the phone and via email.
• Good judgment about when to resolve issues independently or accelerate.
• Patience and composure when managing customer concerns.
• A team-oriented mindset and willingness to help with various office tasks.
• Experience with high-end home fixtures and furnishings is a plus.

Why Join Us in Santa Monica?

• Enjoy a supportive environment that values professionalism, work/life balance, and camaraderie.
• Receive fully paid health, dental, and vision insurance, with company contributions to HSA.
• Benefit from generous paid time off: 2 weeks in the first year, increasing to 4 weeks from year 3.
• Participate in our 401(k) plan with company matching contributions.

Location & Schedule

This position is on-site in Santa Monica, CA, and offers a standard weekday schedule between 8:00 AM and 5:00 PM.