Onsite Customer Relations Specialist - Santa Ana

Collectors Holdings, Inc.; Santa Ana (CA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Job summary

Collectors Holdings, Inc. in Santa Ana, CA, is seeking a Customer Relations Specialist II to join our PSA Customer Relations team onsite five days a week. You will handle customer inquiries, help resolve issues, and maintain order records with an emphasis on accuracy and empathy.

The role requires a high school diploma or equivalent and at least 6 months of customer relations experience. Familiarity with Google Workspace and Salesforce is a plus; on-site role with standard daytime hours offers

Qualifications

• High school diploma or equivalent; college degree preferred
• At least 6 months of relevant customer relations experience
• Strong problem-solving and communication skills
• Empathetic and attentive listening
• Organized and detail-oriented
• Knowledgeable in Google Workspace; Salesforce preferred

Responsibilities

• Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally.
• Collaborates with Operations and other departments to find appropriate solutions for customer responses
• Provides accurate, valid, and complete information by using the department protocols to our customers
• Resolves queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem
• Maintains accounts by processing customer adjustments
• Continuously updates department spreadsheet of incoming orders
• Escalate unresolved issues to the appropriate lead/supervisor

Skills

Customer relations

Communication skills

Problem solving

Empathy

Google Workspace

Salesforce

Education

High school diploma or equivalent

Tools

Google Workspace

Salesforce

Job description

Collectors Holdings, Inc. in Santa Ana, CA, is seeking a Customer Relations Specialist II to join our PSA Customer Relations team onsite five days a week. You will handle customer inquiries, help resolve issues, and maintain order records with an emphasis on accuracy and empathy.

The role requires a high school diploma or equivalent and at least 6 months of customer relations experience. Familiarity with Google Workspace and Salesforce is a plus; on-site role with standard daytime hours offers