Customer Care Pro - Fast-Paced Support Specialist (Anaheim)

Smart Care Equipment Solutions; Anaheim (CA); On-site; USD 29,000 - 34,000; Full time

Job summary

Smart Care Equipment Solutions in Anaheim, CA is seeking a Customer Service Agent to handle inbound calls and emails related to service and sales requests. You will accurately enter customer information into service databases in real time and help identify the nature of service requests based on equipment type, warranty status, and service geography.

This on-site role requires at least two years of customer service experience, strong computer skills, and the ability to work independently in a

Qualifications

• 2+ years of customer service experience in a fast-paced environment.
• Proficient with multiple software platforms and data entry.
• Ability to work independently and manage time effectively.

Responsibilities

• Respond to inbound calls and emails regarding service and sales requests.
• Enter customer data into service databases in real time.
• Identify service requests by equipment type, warranty status, and geography.

Skills

Customer service

Data entry

Multitasking

Windows applications

Cross-functional collaboration

Education

High School Diploma

Tools

CRM software

Service databases

Job description

Smart Care Equipment Solutions in Anaheim, CA is seeking a Customer Service Agent to handle inbound calls and emails related to service and sales requests. You will accurately enter customer information into service databases in real time and help identify the nature of service requests based on equipment type, warranty status, and service geography.

This on-site role requires at least two years of customer service experience, strong computer skills, and the ability to work independently in a