Customer Care & Order Specialist

Americold Logistics, LLC.; Brea (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Americold Logistics, LLC. in Brea, CA seeks a prompt, detail-oriented Customer Service/Administrative Clerk to respond to inquiries, process work orders, shipments, and inventory records, and coordinate between customers and internal teams.

This role supports account administration, scheduling, and order processing, with occasional travel; requires clear communication, accurate data entry, and the ability to handle multiple tasks in a dynamic logistics environment.

Qualifications

• High school diploma or GED required.
• 0 years of experience in customer service or clerical work.
• Clear written and verbal communication with customers and team members.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Verbal communication

Written communication

Data entry

Time management

Customer service

Multi-tasking

Education

High school diploma or GED

Tools

Warehouse Management System

Microsoft Office

ERP systems

Job description

Americold Logistics, LLC. in Brea, CA seeks a prompt, detail-oriented Customer Service/Administrative Clerk to respond to inquiries, process work orders, shipments, and inventory records, and coordinate between customers and internal teams.

This role supports account administration, scheduling, and order processing, with occasional travel; requires clear communication, accurate data entry, and the ability to handle multiple tasks in a dynamic logistics environment.