Customer Support & Order Coordination Specialist

Americold; Bridgeton (MO); On-site; USD 28,000 - 30,000; Full time

Job summary

Americold in Bridgeton, MO is seeking a detail‑driven Customer Service/Clerical Associate to respond to inquiries related to work orders, shipments, and inventory counts. You will coordinate with internal teams, process orders, and maintain records while providing professional support by phone and email.

You’ll report to the operations team, handle scheduling and invoicing changes, and travel occasionally for business needs.

Qualifications

• High school diploma or GED required.
• 0+ years of experience in customer service or clerical work preferred.
• Clear written and verbal communication with customers and team members.
• Able to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing changes.
• Generate and process paperwork for customer work orders, including special requests and tracking.
• Verify invoices to ensure proper account billing.
• Provide clerical support by maintaining files, answering phones, and greeting visitors.
• Schedule loads, update reports, and resolve issues with damaged orders.

Skills

Customer service

Data entry

Typing

Communication skills

Problem resolution

Education

High school diploma or GED

Tools

Microsoft Office

Warehouse Management Systems

Job description

Americold in Bridgeton, MO is seeking a detail‑driven Customer Service/Clerical Associate to respond to inquiries related to work orders, shipments, and inventory counts. You will coordinate with internal teams, process orders, and maintain records while providing professional support by phone and email.

You’ll report to the operations team, handle scheduling and invoicing changes, and travel occasionally for business needs.