Customer Service & Order Coordinator

Americold; Brea (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Americold offers a customer-centric role where you will respond to inquiries and complaints about work orders, shipments, and inventory. You will act as a liaison among customers and internal teams for account administration and invoicing, while handling paperwork and clerical duties with accuracy.

This on-site position requires strong communication and data-entry skills, the ability to manage multiple tasks, and occasional travel for business.

Qualifications

• High school diploma or GED required.
• 0+ years of experience in customer service or clerical work.
• Clear written and verbal communication.
• Ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Customer service

Data entry

Communication

Typing speed

Education

High school diploma or GED

Tools

Microsoft Office Suite

Warehouse Management Systems

Job description

Americold offers a customer-centric role where you will respond to inquiries and complaints about work orders, shipments, and inventory. You will act as a liaison among customers and internal teams for account administration and invoicing, while handling paperwork and clerical duties with accuracy.

This on-site position requires strong communication and data-entry skills, the ability to manage multiple tasks, and occasional travel for business.