Support Associate (Full-Time Remote)

wolt; United States; Remote; USD 15,000 - 16,000; Full time

Benefits offered by this job

Fully remote with on-site training

Multisport card

Cashback credits for platform services

Snacks and drinks during training day

Employee assistance program

Team-building events

Fixed gross monthly wage €1,270

Job summary

Wolt is seeking a fully remote customer support specialist to handle live chat across the Czech and Slovak markets. The role starts in October 2026 and includes one day of in-person training in Bratislava.

You will manage high-volume chats from customers, partners, and couriers, with Slovak as the primary language and English as a working language. Shifts run 7:00–1:00, seven days a week, with a fixed monthly gross wage.

Qualifications

• Native or fluent Slovak with professional English (B2).
• Experience in customer-facing roles with a customer-obsessed mindset.
• Clear written communication with empathetic tone in chat.
• Comfort multitasking in a fast-paced environment.
• Reliable availability for shift work including evenings and weekends starting Oct 2026.
• Residence outside Bratislava/Trnava; remote with one training day on site in Bratislava.

Responsibilities

• Handle a high volume of live chats from customers, venue partners, and courier partners.
• Help keep delivery operations running by supporting restaurant and retail partners on operational issues.
• Contribute to the development of the support function alongside the broader team.
• Cover the Czech and Slovak market, primarily in Slovak, with English as a working language.
• Work assigned shifts within service hours 7:00–1:00, seven days a week.

Skills

Slovak language fluency

English proficiency (B2)

Customer service experience

Written communication

Multitasking

Tools

Chat tools

Ticketing systems

Macros

Job description

Role overview

A fully remote customer support role focused on live chat assistance for end users, merchant partners, and delivery couriers across a Czech Slovak market. The position is shift-based and starts in October 2026, with home-based work after a single day of in-person training in Bratislava.

Responsibilities

• Handle a high volume of incoming live chats from customers, venue partners, and courier partners.
• Help keep delivery operations running smoothly by supporting restaurant and retail partners on operational issues.
• Contribute to the development of the support function alongside the broader support team and adjacent teams.
• Cover the Czech and Slovak market, primarily in Slovak, with English used as a working language.
• Work assigned shifts, including mornings, evenings, and weekends, within service hours of 7:00-1:00, seven days a week.

Requirements

• Native or fully fluent Slovak combined with professional working proficiency in English (minimum B2).
• Prior experience in a customer-facing or service role, with a strong customer-obsessed mindset.
• Clear written communication skills with a personal, empathetic tone in chat interactions.
• Comfort with multitasking, fast learning, and working in a fast-paced environment.
• Reliable availability for shift work, including evenings and weekends, and readiness to begin in October 2026.
• Residence outside the Bratislava and Trnava regions, as the role is remote with only one initial training day on site.

Nice to have

• Exposure to logistics, marketplace, or delivery operations support.
• Comfort working with structured chat tools, macros, and ticketing systems.

Benefits and work setup

• Fully remote position with one day of initial in-office training in Bratislava.
• Multisport card and a credits-based cashback benefit tied to the platform's own services.
• Snacks and drinks provided during the on-site training day.
• Employee assistance program covering wellbeing and personal support resources.
• Team-building events and visible opportunities for professional and personal growth within the support organization.
• Fixed gross monthly wage of €1,270, within a stated Slovakia pay range of €1,200-€1,270 EUR, plus the benefits listed above.