Customer Service with Italian (Weekend Shifts)

Accenture; United States; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Flexible benefits

23 vacation days

Pension plan

Learning & development

Well-being support

Life insurance

Flexible working hours

Job summary

Accenture is hiring a customer support associate to handle inbound and outbound calls, providing product and promo information and documenting cases. The role supports marketing campaigns and retailer partnerships, with a strong emphasis on customer service excellence.

The position starts at the office in Romania, then transitions to a hybrid schedule after 6–12 months, with rotational shifts and flexible hours aligned to project needs.

Qualifications

• 6 months to 3 years of experience in customer service or related roles.
• High school diploma.
• B2 Italian and B1 English language proficiency.

Responsibilities

• Handle inbound customer calls and provide support for product, service, and promotional inquiries.
• Assist customers with promotional codes, new product information, and general customer support requests.
• Accurately document customer interactions and case details.
• Conduct outbound calls for marketing campaigns, product launches, and proactive customer engagement activities.
• Support relationships with retailers and distributors through promotional and commercial initiatives.

Skills

Italian (B2)

English (B1)

Analytical thinking

Customer service

Education

High school diploma

Job description

Join our customer support team and provide support to customers through inbound and outbound interactions. You will provide information about products, services, and promotions, handle customer inquiries and support requests, and contribute to customer engagement initiatives and commercial campaigns.

Job location: Bucharest, Brasov or Iasi | Work from Office (first 6-12 months), followed by Hybrid | Rotational 8-hour shifts, Monday-Friday or Tuesday-Saturday, scheduled between 08:00 AM and 08:00 PM Romania time.

Your mission

• Handle inbound customer calls and provide support for product, service, and promotional inquiries;
• Assist customers with promotional codes, new product information, and general customer support requests;
• Accurately document customer interactions and case details;
• Conduct outbound calls for marketing campaigns, product launches, and proactive customer engagement activities;
• Support relationships with retailers and distributors through promotional and commercial initiatives.

Required Qualifications

• Italian - B2 level;
• English - B1 level;
• High school diploma;
• 6 months to 3 years of experience in customer service, customer support, call center, or similar customer-facing roles;
• Ability to accurately document customer interactions and case details;
• Analytical thinking and customer-oriented approach.

Preferred Qualifications:

• Positive attitude and willingness to learn.
• High level of motivation and adaptability in a dynamic environment.
• Effective communication and interpersonal skills.

Employee Benefits - Be well, work well, live well

• Private medical and dental coverage through Regina Maria;
• Flexible benefits package via Benefit Online, including vouchers, transportation, wellness, and cultural activities;
• 23 vacation days, with additional days awarded through our loyalty program;
• Additional private pension plan starting from the second month of employment;
• Access to extensive learning, training, and career development opportunities;
• Well-being support, including psychological counseling and premium wellness apps;
• Life insurance coverage for you and your loved ones;
• Flexible working hours, depending on project requirements.

Discover the full range of Accenture benefits here: https://www.accenture.com/ro-en/careers/local/benefits

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.