Customer Support for Romania

Klarstein; United States; Remote; USD 13,000 - 16,000; Full time

Benefits offered by this job

Extra vacation days for long-term comm

30% employee discount

Sick days

MultiSport card ( Slovakia )

Learning & development opportunities

Language courses

Team-building events

Candy & Coffee Bar

Bonuses for special occasions

Slovnaft BAjk bike subscription

Bike facilities & chill zone

Job summary

Klarstein is seeking a Romanian-speaking customer service agent to support our product range across phone and email channels. You will advise customers about products, orders, and services, and handle inquiries with a focus on satisfaction.

This remote role offers flexibility while contributing to sales processes and customer success. Strong Romanian skills and good English/Slovak communication are required, plus a customer-oriented mindset and team spirit.

Qualifications

• Native Romanian speaker with C2 level.
• Communicative knowledge of English or Slovak.
• Excellent communication skills and customer orientation.
• Self-motivated with drive and team-player attitude.
• Negotiation ability is a plus.
• Customer support experience is an advantage but not required.

Responsibilities

• Serve Romanian-speaking customers via phone and email.
• Advise on products, orders, and available services.
• Handle inquiries and complaints, finding solutions to ensure satisfaction.
• Maintain knowledge of the online shop, including product descriptions, prices and features.
• Contribute to optimising sales processes and channels.
• Responsible for achieving established targets.
• Document customer inquiries and cooperate with internal departments.

Skills

Romanian (C2)

English or Slovak

Excellent communication

Customer-oriented

Self-motivated

Team player

Negotiation

Customer support experience (advantage

Job description

Klarstein has been designing, producing, and selling products in the areas of kitchen appliances, garden & living, sports and consumer electronics since 2005 and is now one of Europe’s largest digital companies including over 400 employees around the globe. We love brands and products!

Salary 1 200€/gross month plus bonuses (Remote)

What you will do:

• You will be a competent and committed contact partner and service provider for our Romanian-speaking customers via phone and e-mail.
• You will advise and support our customers regarding our product portfolio and provide information about products, orders and available services.
• You will handle customer inquiries and complaints, finding suitable solutions to ensure customer satisfaction.
• You will maintain excellent knowledge of our online shop, including product descriptions, prices and product features.
• You will contribute to optimising our sales processes and sales channels.
• You will be responsible for achieving established targets.
• You will document customer inquiries and cooperate with internal departments.

What we are looking for:

• You are a native Romanian speaker (C2 level).
• You have communicative knowledge of English or Slovak.
• Excellent communication skills.
• Customer oriented attitude is a must.
• Self motivated with drive.
• Team player.
• Negotiator.
• Customer support experience is a big advantage but not a must.

What we offer:

• Extra vacation days for long-term commitment - We appreciate your loyalty! Enjoy extra vacation days based on your years of service with us.
• 30% employee discount - Enjoy an exclusive 30% discount on products across our brands. From kitchen appliances and sound systems to fitness equipment and garden furniture, there's something for everyone!
• Sick days - Feeling under the weather? Take paid sick days to recover without using your annual leave.
• MultiSport card - Stay active your way with access to hundreds of gyms, swimming pools, sports, wellness centres, and classes such as yoga or dance across Slovakia.
• Learning & development opportunities - Ready to level up? Expand your professional expertise, strengthen your people management skills or explore something new. Make the most of our courses, books, online and offline company libraries to support your professional and personal growth.
• Language courses - Improve your English, German or Slovak with professional tutors. With online lessons available, you can learn from wherever you are.
• Team-building events - Get to know your colleagues beyond the workplace at our Family Day, and let loose at our Summer or Christmas parties. One thing is for sure: we know how to have fun!
• Candy & Coffee Bar - Keep your energy up with complimentary sweets, fresh fruit, sparkling water, tea and coffee whenever you need a little pick-up.
• Bonuses for special occasions - Life is about more than work, and we're happy to celebrate your milestones with you. Enjoy special bonuses for important occasions, such as getting married or welcoming a new family member.
• Slovnaft BAjk - Prefer cycling to work? We'll contribute to your Slovnaft BAjk bike-sharing subscription, making your commute around Bratislava easier and greener.
• Bike facilities & chill zone - Cycle to work? We have a dedicated place to leave your bike. When you need a break, recharge in our chill zone or relax with our massage chair.

Who we are:

KLARSTEIN creates, builds and scales consumer brands globally. Within the last 17 years we have created and built own e-commerce brand KLARSTEIN.

We plan to grow even further and reinvest in world-class logistics and fulfilment, innovative digital marketing, e-commerce, marketplace development and other sales channels. To fuel this growth, we are looking for talented and highly motivated colleagues like you to join us in shaping the DNA of KLARSTEIN.

KLARSTEIN Business Services a.s.
Grosslingova 6-8
81109 Bratislava, Slovakia