French-Speaking Customer Support for an Airline Company

AetherCore; United States; Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive remuneration

International work environment

Growth opportunities

Positive workplace atmosphere

Job summary

AetherCore is seeking a Customer Support Agent to assist French-speaking customers, handling inquiries and resolving issues to ensure a seamless travel experience.

Responsibilities include managing bookings, changes, cancellations, and providing detailed travel information while maintaining accurate records and collaborating with teammates to deliver high-quality service.

Qualifications

• Fluent in French (C1 or higher), written and spoken.
• English proficiency at least B2, both written and spoken.
• Prior customer support experience is advantageous.

Responsibilities

• Handle customer inquiries via phone, email, and chat in French.
• Provide information on flight schedules, bookings, and travel services.
• Assist with booking changes, cancellations, and related requests.
• Document interactions and service activities accurately.
• Collaborate with team to improve customer satisfaction.

Skills

French (C1+)

English (B2+)

Customer service

Communication

Tools

CRM systems

Job description

We are looking for a skilled and enthusiastic Customer Support Agent to join our client's multicultural team and provide top-notch service to their French-speaking customers. This role involves addressing customer inquiries, resolving issues, and ensuring a seamless travel experience.

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat in French.
• Offer detailed information regarding flight schedules, bookings, and travel services.
• Assist customers with booking changes, cancellations, and other related requests.
• Resolve customer concerns promptly and effectively.
• Document customer interactions and service activities accurately.
• Work closely with team members to enhance customer satisfaction.

Working Hours: Monday to Friday, 10:00 - 19:00

Requirements:

• Fluent in French (C1 and higher, both written and spoken) and at least B2 in English (spoken and written)

• Valid residence permit for Romania or a EU member state residency

• Strong communication and interpersonal skills.
• Prior experience in a customer support role is advantageous.

• Excellent problem-solving skills.
• Ability to thrive in a fast-paced work environment.

• Competent in using computer systems and software applications.

What is on the Offer:- Competitive remuneration and benefits.

• A vibrant and international work environment.
• Opportunities for professional growth and development.
• Supportive colleagues and a positive workplace atmosphere.