Customer Support Engineer Gen Fab - Columbus, OH

Amada; North Carolina; On-site; USD 34,000 - 49,000; Full time

Job summary

Amada is seeking a field service technician to support customers with Amada Punch Presses, installation, service, and training across equipment lines including brakes and shears. You will program and train on Amada software, manage on-site tasks, and document progress with reports.

Qualified candidates have an electronics background (4-year degree or 2-year with related experience) and can travel within the region. Must be able to lift up to 50 lb and communicate in English.

Qualifications

• A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.
• Proficient in troubleshooting mechanical, hydraulic, pneumatic, electrical, and control systems.
• Ability to travel within assigned territories and lift up to 50 lbs.

Responsibilities

• Support customers with Amada Punch Presses, including installation and service.
• Provide training on operation, software, and part programming.
• Prepare daily service reports and weekly expense reports.
• Communicate effectively in English and maintain customer relations.

Skills

Troubleshooting mechanical systems

Troubleshooting hydraulic systems

Troubleshooting pneumatic systems

Troubleshooting electrical systems

Control systems

Networks

Blueprint reading

Education

Bachelor's degree in Electronics

2-year degree with related work experience

Tools

Oscilloscope

Volt/Ohm meter

Windows OS

Job description

Locations

Showing 1 location

Columbus

Columbus, OH 43201, USA

Full-Time

Description

To support customers with (but not limited to) Amada Punch Presses. This includes installation, service, operational training, networking, programming training, software training, application training, and punching automation training. The duties are not exclusive of performing the same functions for Press Brakes, Shears and other general fabricating machines, including automated material loading/unloading machines.

ESSENTIAL FUNCTIONS

• Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks.
• Able to precisely follow layout drawings and blue prints used in the installation of equipment.
• Complete status (service) reports on a daily basis and expense reports on a weekly basis.
• The ability to communicate in the English language.
• Excellent customer relations and follow through.
• Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.
• Operation, applications, software, and part programming capabilities, and customer training of such.
• Use of Amada applications software used in line control and part programming.
• Regular travel within assigned territories.
• Ability to lift up to 50 lbs.

NON-ESSENTIAL FUNCTIONS

• The ability to communicate in the Spanish (Mexican) language.

REPORTING RELATIONSHIP

Reports to Regional Service Manager

SUBORDINATE STAFF

None

KNOWLEDGE

A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.

PAY

$30 per hour

SKILLS

• Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.
• Ability to use hand tools, Volt/Ohm meter and Oscilloscope.
• Working knowledge of computers and Windows OS.
• Ability to read and interpret mechanical and electrical drawings.
• Being accountable and responsible to service and support a customer through all aspects of the customer’s ownership of the machine.

TRAVEL

Routine travel within assigned territories with occasional overnight stays.

WORKING CONDITIONS

LIFTING: Average Weight: 50 lb. Frequency: Daily

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.