Customer Support Engineer Gen Fab - Cincinnati / Dayton, OH

Amada; Dayton, Cincinnati (OH, OH); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

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Job summary

Amada is seeking a Customer Support Engineer for Gen Fab in Cincinnati / Dayton, OH to support customers with Amada punch presses and related equipment. The role covers installation, service, training, programming, networking, and automation training at customer sites.

You will travel within the territory, troubleshoot mechanical, hydraulic, pneumatic, electrical and control systems, read drawings, and use Amada software for line control and part programming.

Qualifications

• Bachelor's degree in Electronics or related field required or 2-year degree with related work experience preferred.
• Willingness to travel within assigned territories.
• Ability to lift up to 50 lbs.
• Fluent English required; Spanish (Mexican) not essential.

Responsibilities

• Troubleshoot mechanical, hydraulic, pneumatic, electrical, and control systems.
• Install equipment following layout drawings and blueprints.
• Complete service and expense reports weekly.
• Provide customer training on applications and programming.
• Operate Amada line control and part programming software.
• Travel regularly within the territory.

Skills

Troubleshooting

Customer relations

Reading drawings

Electrical systems

Communication

Education

Bachelor's degree in Electronics or related field

Tools

Volt/Ohm meter

Oscilloscope

Hand tools

Windows OS

Job description

Customer Support Engineer Gen Fab - Cincinnati / Dayton, OH

To support customers with (but not limited to) Amada Punch Presses. This includes installation, service, operational training, networking, programming training, software training, application training, and punching automation training. The duties are not exclusive of performing the same functions for Press Brakes, Shears and other general fabricating machines, including automated material loading/unloading machines.

ESSENTIAL FUNCTIONS

• Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks.
• Able to precisely follow layout drawings and blue prints used in the installation of equipment.
• Complete status (service) reports on a daily basis and expense reports on a weekly basis.
• The ability to communicate in the English language.
• Excellent customer relations and follow through.
• Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.
• Operation, applications, software, and part programming capabilities, and customer training of such.
• Use of Amada applications software used in line control and part programming.
• Regular travel within assigned territories.
• Ability to lift up to 50 lbs.

NON-ESSENTIAL FUNCTIONS

• The ability to communicate in the Spanish (Mexican) language.

REPORTING RELATIONSHIP

Reports to Regional Service Manager

SUBORDINATE STAFF

None

KNOWLEDGE

A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.

PAY

$30 per hour

SKILLS

• Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.
• Ability to use hand tools, Volt/Ohm meter and Oscilloscope.
• Working knowledge of computers and Windows OS.
• Ability to read and interpret mechanical and electrical drawings.
• Being accountable and responsible to service and support a customer through all aspects of the customer’s ownership of the machine.

TRAVEL

Routine travel within assigned territories with occasional overnight stays.

WORKING CONDITIONS

LIFTING: Average Weight: 50 lb. Frequency: Daily

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review theKnow Your Rights notice from the Department of Labor.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.