Customer Support Engineer Gen Fab - Cincinnati / Dayton, OH

Amada America, Inc.; Dayton (OH); On-site; USD 36,000 - 47,000; Full time

Job summary

Amada America, Inc. seeks a field service engineer to support Amada Punch Presses and related equipment. You will install, service, and train customers in operation, programming, and software, including line control and automation training.

Travel across assigned territories is required, with lifting up to 50 lbs and strong customer relations. The role may involve working with press brakes, shears and other fabricating machines, and requires a 4-year Electronics degree or a 2-year related degree

Qualifications

• 4 year degree in Electronics or a 2 year degree with related work experience preferred.
• Willingness to travel within assigned territories.
• Ability to read mechanical and electrical drawings.
• Proficient with hand tools and test equipment.

Responsibilities

• Install, service, and train customers on Amada Punch Presses and related equipment.
• Provide operation, programming, and software training including line control.
• Maintain daily service reports and travel within territories.
• Communicate effectively in English and maintain excellent customer relations.
• Handle installation processes at customer sites and lift up to 50 lbs.

Skills

Troubleshooting

Mechanical systems

Hydraulic systems

Electrical systems

Pneumatic systems

Control systems

English communication

Customer relations

Installation management

Software training

Part programming

Amada software

Travel readiness

Hand tools usage

Volt/Ohm meter

Oscilloscope

Windows OS

Reading drawings

Accountability

Education

4 yr degree in Electronics

2 yr degree with related work experience

Tools

Voltmeter

Oscilloscope

Job description

POSITION SUMMARY

To support customers with (but not limited to) Amada Punch Presses. This includes installation, service, operational training, networking, programming training, software training, application training, and punching automation training. The duties are not exclusive of performing the same functions for Press Brakes, Shears and other general fabricating machines, including automated material loading/unloading machines.

ESSENTIAL FUNCTIONS

• Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks.
• Able to precisely follow layout drawings and blue prints used in the installation of equipment.
• Complete status (service) reports on a daily basis and expense reports on a weekly basis.
• The ability to communicate in the English language.
• Excellent customer relations and follow through.
• Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.
• Operation, applications, software, and part programming capabilities, and customer training of such.
• Use of Amada applications software used in line control and part programming.
• Regular travel within assigned territories.
• Ability to lift up to 50 lbs.

NON-ESSENTIAL FUNCTIONS

• The ability to communicate in the Spanish (Mexican) language.

REPORTING RELATIONSHIP

Reports to Regional Service Manager

SUBORDINATE STAFF

None

KNOWLEDGE

A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.

PAY

$30 per hour

SKILLS

• Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.
• Ability to use hand tools, Volt/Ohm meter and Oscilloscope.
• Working knowledge of computers and Windows OS.
• Ability to read and interpret mechanical and electrical drawings.
• Being accountable and responsible to service and support a customer through all aspects of the customer's ownership of the machine.

TRAVEL

Routine travel within assigned territories with occasional overnight stays.

WORKING CONDITIONS

LIFTING: Average Weight: 50 lb. Frequency: Daily

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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