Customer Support Engineer Gen Fab - Columbus, OH

Amada; Columbus (OH); On-site; USD 39,000 - 44,000; Full time

Job summary

Amada in Columbus, OH is seeking a field service technician to support customers with Amada Punch Presses and related equipment. You will install, service, train, and program machines, including line control software and punching automation training, at customer sites.

The role requires regular travel within assigned territories, lifting up to 50 lbs, and the ability to read drawings. A 4-year Electronics degree or a 2-year related degree is preferred.

Qualifications

• A 4-year degree in Electronics or a related field is preferred.
• Alternatively, a minimum of a 2-year degree with related work experience.
• Willingness to travel and work at customer sites.

Responsibilities

• Install, service, and train customers on Amada Punch Presses and related equipment.
• Provide programming training, software training, and application training.
• Support punching automation training and line control software usage.
• Manage on-site equipment installation and customer handoff with clear documentation.

Skills

Mechanical troubleshooting

Hydraulic systems troubleshooting

Pneumatic systems troubleshooting

Electrical troubleshooting

Control systems

Networking

Reading drawings

Education

Bachelors in Electronics

2-year degree with related experience

Tools

Volt/Ohm meter

Oscilloscope

Hand tools

Job description

POSITION SUMMARY

To support customers with (but not limited to) Amada Punch Presses. This includes installation, service, operational training, networking, programming training, software training, application training, and punching automation training. The duties are not exclusive of performing the same functions for Press Brakes, Shears and other general fabricating machines, including automated material loading/unloading machines.

ESSENTIAL FUNCTIONS

• Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks.
• Able to precisely follow layout drawings and blue prints used in the installation of equipment.
• Complete status (service) reports on a daily basis and expense reports on a weekly basis.
• The ability to communicate in the English language.
• Excellent customer relations and follow through.
• Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.
• Operation, applications, software, and part programming capabilities, and customer training of such.
• Use of Amada applications software used in line control and part programming.
• Regular travel within assigned territories.
• Ability to lift up to 50 lbs.

NON-ESSENTIAL FUNCTIONS

• The ability to communicate in the Spanish (Mexican) language.

REPORTING RELATIONSHIP

Reports to Regional Service Manager

SUBORDINATE STAFF

None

KNOWLEDGE

A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.

PAY

$30 per hour

SKILLS

• Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.
• Ability to use hand tools, Volt/Ohm meter and Oscilloscope.
• Working knowledge of computers and Windows OS.
• Ability to read and interpret mechanical and electrical drawings.
• Being accountable and responsible to service and support a customer through all aspects of the customer's ownership of the machine.

TRAVEL

Routine travel within assigned territories with occasional overnight stays.

WORKING CONDITIONS

LIFTING: Average Weight: 50 lb. Frequency: Daily

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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