Customer Support Engineer Gen Fab - Columbus, OH

Amada America, Inc.; Columbus (OH); On-site; USD 52,000 - 74,000; Full time

Job summary

Amada America, Inc. is seeking a skilled field service engineer to support customers with Amada Punch Presses and related equipment. You will handle installation, training, programming, and line control software on site.

Travel within assigned territories is required to service customers and train operators. The role includes diagnosing and repairing mechanical, hydraulic, pneumatic, electrical, and control systems, documenting service reports, and ensuring customer satisfaction.

Qualifications

• Proficient in troubleshooting mechanical, hydraulic, pneumatic, electrical, control systems and networks.
• Excellent communication in English; able to read layout drawings/prints for installation.

Responsibilities

• Install equipment at customer sites and manage the full installation process.
• Provide on-site training for operation, software, and part programming.
• Prepare daily service reports and weekly expense reports.
• Travel within assigned territories; lift up to 50 lbs; operate hand tools and measurement devices.

Skills

Troubleshooting

Mechanical systems

Electrical systems

Hydraulic systems

Pneumatic systems

Control systems

Network knowledge

Education

Bachelor's in Electronics

2-year degree with related experience

Tools

Oscilloscope

Voltmeter

Windows OS

Hand tools

Job description

To support customers with (but not limited to) Amada Punch Presses. This includes installation, service, operational training, networking, programming training, software training, application training, and punching automation training. The duties are not exclusive of performing the same functions for Press Brakes, Shears and other general fabricating machines, including automated material loading/unloading machines.

ESSENTIAL FUNCTIONS

• Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks.
• Able to precisely follow layout drawings and blue prints used in the installation of equipment.
• Complete status (service) reports on a daily basis and expense reports on a weekly basis.
• The ability to communicate in the English language.
• Excellent customer relations and follow through.
• Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.
• Operation, applications, software, and part programming capabilities, and customer training of such.
• Use of Amada applications software used in line control and part programming.
• Regular travel within assigned territories.
• Ability to lift up to 50 lbs.

NON-ESSENTIAL FUNCTIONS

• The ability to communicate in the Spanish (Mexican) language.

REPORTING RELATIONSHIP: Reports to Regional Service Manager

SUBORDINATE STAFF: None

KNOWLEDGE: A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.

PAY: $30 per hour

SKILLS

• Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.
• Ability to use hand tools, Volt/Ohm meter and Oscilloscope.
• Working knowledge of computers and Windows OS.
• Ability to read and interpret mechanical and electrical drawings.
• Being accountable and responsible to service and support a customer through all aspects of the customer's ownership of the machine.

TRAVEL

Routine travel within assigned territories with occasional overnight stays.

WORKING CONDITIONS

LIFTING: Average Weight: 50 lb. Frequency: Daily

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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