Customer Support Engineer Automation

Amada America, Inc.; Lansing (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Major Medical

Dental

Vision

401(k) Plan

Profit Sharing

Life Insurance

Long-Term Disability

12 Paid Holidays

Travel Pay

Boot Voucher

Uniform & Laptop Provided

Job summary

Amada America, Inc. in Lansing, MI is seeking a skilled field service technician capable of installing, troubleshooting, and servicing complex machinery.

You will work with mechanical, hydraulic, pneumatic, electrical, and control systems, read drawings, and use tools such as oscilloscope and volt/ohm meters. The role requires daily reporting, regular travel, lifting up to 50 lbs, and training customers on applications and part programming.

Qualifications

• A 4-year degree in Electronics or a 2-year related degree with work experience preferred.
• Ability to read mechanical and electrical drawings.
• Experience in servicing customer equipment and willingness to travel.

Responsibilities

• Troubleshoot and repair mechanical, hydraulic, pneumatic, optical and electrical systems.
• Read and interpret mechanical and electrical drawings.
• Follow layout drawings and blueprints during installation and service.
• Complete daily service reports and weekly expense reports.
• Travel within assigned territories; lift up to 50 lbs.

Skills

Troubleshooting

Electrical systems

Hydraulic systems

Pneumatic systems

Control systems

English proficiency

Blueprints

Hand tools

Oscilloscope

Multimeter

Windows OS

Education

Bachelors in Electronics

2-year related degree

Tools

Oscilloscope

Volt/Ohm Meter

Job description

ESSENTIAL FUNCTIONS:

• Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks.
• Able to precisely follow layout drawings and blue prints used in the installation of equipment.
• Complete status (service) reports on a daily basis and expense reports on a weekly basis.
• The ability to communicate in the English language.
• Excellent customer relations and follow through.
• Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.
• Operation, applications, software, and part programming capabilities, and customer training of such.
• Use of Amada applications software used in line control and part programming.
• Regular travel within assigned territories.
• Ability to lift up to 50 lbs.

NON-ESSENTIAL FUNCTIONS:

• The ability to communicate in the Spanish language.

REPORTING RELATIONSHIP:

• Reports to Regional Service Manager

SUBORDINATE STAFF:

• None

KNOWLEDGE:

• A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.

SKILLS:

• Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.
• Ability to use hand tools, Volt/Ohm meter and Oscilloscope.
• Working knowledge of computers and Windows OS.
• Ability to read and interpret mechanical and electrical drawings.
• Being accountable and responsible to service and support a customer through all aspects of the customer's ownership of the machine.

TRAVEL:

• Routine travel within assigned territories with occasional over night stays.
• Territory:

PAY RATE: $30.00 /HR

BENEFITS:

• Major Medical and Hospitalization
• Pharmacy
• Dental
• Vision
• 401(k) Plan
• Profit Sharing
• Life Insurance
• Long-Term Disability
• 12 Paid Holidays
• Travel Accommodations
• Travel/Milage Pay
• $200 Work Boot Voucher
• Uniform, laptop, cellphone, toolbox provided

WORKING CONDITIONS:

LIFTING: Average Weight: 50 lb. Frequency: Daily

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.