Customer Support Engineer Automation

Amada America, Inc.; Detroit (MI); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Major Medical and Hospitalization

Pharmacy

Dental

Vision

401(k) Plan

Profit Sharing

Life Insurance

Long-Term Disability

12 Paid Holidays

Travel Accommodations

Travel/Milage Pay

$200 Work Boot Voucher

Uniform, laptop, cellphone, toolbox

Job summary

Amada America, Inc. is seeking a field service professional to install and commission complex machinery. You will troubleshoot mechanical, hydraulic, pneumatic, electrical, and control systems, following blueprints and layouts, and train customers on line control software.

Role requires daily reports, weekly expense reports, and regular travel within the Detroit area. Strong English communication and customer-relations skills are essential.

Qualifications

• A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.
• Ability to read and interpret mechanical and electrical drawings.
• Ability to use hand tools, Volt/Ohm meter and Oscilloscope.
• Working knowledge of computers and Windows OS.
• Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks.

Responsibilities

• Manage the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.
• Complete status (service) reports on a daily basis and expense reports on a weekly basis.
• Regular travel within assigned territories.
• The ability to communicate in the English language.
• Excellent customer relations and follow through.

Job description

ESSENTIAL FUNCTIONS:

• Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks.
• Able to precisely follow layout drawings and blue prints used in the installation of equipment.
• Complete status (service) reports on a daily basis and expense reports on a weekly basis.
• The ability to communicate in the English language.
• Excellent customer relations and follow through.
• Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.
• Operation, applications, software, and part programming capabilities, and customer training of such.
• Use of Amada applications software used in line control and part programming.
• Regular travel within assigned territories.
• Ability to lift up to 50 lbs.

NON-ESSENTIAL FUNCTIONS:

• The ability to communicate in the Spanish language.

REPORTING RELATIONSHIP:

• Reports to Regional Service Manager

SUBORDINATE STAFF:

• None

KNOWLEDGE:

• A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.

SKILLS:

• Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.
• Ability to use hand tools, Volt/Ohm meter and Oscilloscope.
• Working knowledge of computers and Windows OS.
• Ability to read and interpret mechanical and electrical drawings.
• Being accountable and responsible to service and support a customer through all aspects of the customer's ownership of the machine.

TRAVEL:

• Routine travel within assigned territories with occasional over night stays.
• Territory:

PAY RATE: $30.00 /HR

BENEFITS:

• Major Medical and Hospitalization
• Pharmacy
• Dental
• Vision
• 401(k) Plan
• Profit Sharing
• Life Insurance
• Long-Term Disability
• 12 Paid Holidays
• Travel Accommodations
• Travel/Milage Pay
• $200 Work Boot Voucher
• Uniform, laptop, cellphone, toolbox provided

WORKING CONDITIONS:

LIFTING: Average Weight: 50 lb. Frequency: Daily

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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For further information, please review the Know Your Rights notice from the Department of Labor.