Customer Support Engineer Gen Fab - Columbus, OH

Socket.dev; Columbus (OH); On-site; USD 39,000 - 47,000; Full time

Job summary

Socket.dev is seeking a field service technician to install, service, and train customers on Amada Punch Presses and related equipment. Responsibilities include troubleshooting mechanical, hydraulic, pneumatic, and electrical systems, following blueprints, and delivering hands-on operator training.

Ideal candidates will have a 4-year Electronics degree or a 2-year related degree with experience, plus the ability to travel regularly and lift up to 50 lbs. English communication is essential.

Qualifications

• A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.
• Proficiency with maintenance and repair of mechanical, hydraulic, pneumatic, electrical systems.

Responsibilities

• Support customers with installation, service, and training for Amada Punch Presses and related machines.
• Complete daily service reports and weekly expense reports.
• Travel within assigned territories to install and service equipment.

Skills

Troubleshooting

Reading blueprints

Communication skills

Installation management

Software & programming

Amada software

Travel willingness

Lifting 50 lbs

Education

4-year Electronics degree

2-year related degree/experience

Tools

Oscilloscope

Volt/Ohm meter

Job description

POSITION SUMMARY

To support customers with (but not limited to) Amada Punch Presses. This includes installation, service, operational training, networking, programming training, software training, application training, and punching automation training. The duties are not exclusive of performing the same functions for Press Brakes, Shears and other general fabricating machines, including automated material loading/unloading machines.

ESSENTIAL FUNCTIONS

• Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks.
• Able to precisely follow layout drawings and blue prints used in the installation of equipment.
• Complete status (service) reports on a daily basis and expense reports on a weekly basis.
• The ability to communicate in the English language.
• Excellent customer relations and follow through.
• Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.
• Operation, applications, software, and part programming capabilities, and customer training of such.
• Use of Amada applications software used in line control and part programming.
• Regular travel within assigned territories.
• Ability to lift up to 50 lbs.

NON-ESSENTIAL FUNCTIONS

• The ability to communicate in the Spanish (Mexican) language.

REPORTING RELATIONSHIP

Reports to Regional Service Manager

SUBORDINATE STAFF

None

KNOWLEDGE

A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.

PAY

$30 per hour

SKILLS

• Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.
• Ability to use hand tools, Volt/Ohm meter and Oscilloscope.
• Working knowledge of computers and Windows OS.
• Ability to read and interpret mechanical and electrical drawings.
• Being accountable and responsible to service and support a customer through all aspects of the customer’s ownership of the machine.

TRAVEL

Routine travel within assigned territories with occasional overnight stays.

WORKING CONDITIONS

LIFTING: Average Weight: 50 lb. Frequency: Daily

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.