Customer Support Engineer Gen Fab - Cincinnati / Dayton, OH

Amada America, Inc.; Cincinnati (OH); On-site; USD 36,000 - 47,000; Full time

Job summary

Amada America, Inc. is seeking a field service engineer to support customers with installation, service, and training for Amada Punch Presses and related machines.

This role includes programming training, software training, and punching automation training at customer sites. Responsibilities include on-site installation, troubleshooting across mechanical and electrical systems, preparing daily service reports, and regular travel within assigned territories.

Qualifications

• Degreed in Electronics or a related field; 4-year preferred.
• Ability to travel routinely to customer sites.
• Strong troubleshooting across mechanical and electrical systems.
• Ability to read mechanical and electrical drawings.

Responsibilities

• Support customers with installation, service, and training for Amada equipment.
• Install, program, and train on Amada Punch Presses and related machines.
• Complete service and expense reports weekly.
• Travel within assigned territories to customer sites.

Skills

Troubleshooting

Reading drawings

Hand tools usage

Electrical measurements

Education

4-year Electronics degree

2-year related degree + experience

Tools

Volts/Ohm meter

Oscilloscope

Windows OS

Job description

POSITION SUMMARY

To support customers with (but not limited to) Amada Punch Presses. This includes installation, service, operational training, networking, programming training, software training, application training, and punching automation training. The duties are not exclusive of performing the same functions for Press Brakes, Shears and other general fabricating machines, including automated material loading/unloading machines.

ESSENTIAL FUNCTIONS

• Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks.
• Able to precisely follow layout drawings and blue prints used in the installation of equipment.
• Complete status (service) reports on a daily basis and expense reports on a weekly basis.
• The ability to communicate in the English language.
• Excellent customer relations and follow through.
• Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.
• Operation, applications, software, and part programming capabilities, and customer training of such.
• Use of Amada applications software used in line control and part programming.
• Regular travel within assigned territories.
• Ability to lift up to 50 lbs.

NON-ESSENTIAL FUNCTIONS

• The ability to communicate in the Spanish (Mexican) language.

REPORTING RELATIONSHIP

Reports to Regional Service Manager

SUBORDINATE STAFF

None

KNOWLEDGE

A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.

PAY

$30 per hour

SKILLS

• Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.
• Ability to use hand tools, Volt/Ohm meter and Oscilloscope.
• Working knowledge of computers and Windows OS.
• Ability to read and interpret mechanical and electrical drawings.
• Being accountable and responsible to service and support a customer through all aspects of the customer's ownership of the machine.

TRAVEL

Routine travel within assigned territories with occasional overnight stays.

WORKING CONDITIONS

LIFTING: Average Weight: 50 lb. Frequency: Daily

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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