Customer Support & Billing Specialist

Advanced Call Center Technologies, LLC; Tennessee; Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

Advanced Call Center Technologies, LLC is seeking a Call Center Representative to handle inbound calls related to billing inquiries, payments, credits, fraud alerts, internet and cell services, and mortgage servicing. The role emphasizes problem solving, negotiation, and meeting individual service and sales goals.

Applicants should have a High School Diploma or GED and prior call center experience is preferred.

Formación

• High School Diploma or GED required.
• Previous call center or customer assistance experience preferred.
• Good typing and multi-screen navigation skills.

Responsabilidades

• Handle inbound customer calls for billing, payments, and service inquiries.
• Document information while speaking with customers.
• Maintain confidentiality and follow management directions.
• Provide accurate information and resolve issues efficiently.

Conocimientos

Data Entry Accuracy

Communication Skills

Background Check

Educación

High School Diploma or GED

Herramientas

Typing

Multi-screen Navigation

Descripción del empleo

Advanced Call Center Technologies, LLC is seeking a Call Center Representative to handle inbound calls related to billing inquiries, payments, credits, fraud alerts, internet and cell services, and mortgage servicing. The role emphasizes problem solving, negotiation, and meeting individual service and sales goals.

Applicants should have a High School Diploma or GED and prior call center experience is preferred.